OUR COMPANY

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY

Bowie House, Auberge Resorts is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel will feature 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth.

A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

ROLE SUMMARY
Join our team as Director of Wellness and become one of the authors of our story. The Director of Wellness reports directly to the Hotel Manager and is responsible for overseeing the quality and consistency of all Spa operations. This role will develop exceptional guest experiences in the Spa, for local and in-house guests, members, and residents.

KEY RESPONSIBILITIES

Define business strategy for the Spa together with the General Manager, and then lead the implementation of that strategy, working closely with colleagues in Sales & Marketing.

Provide overall spa leadership, establishing and maintaining an effective control environment, both financial and operational.

Ensure the highest quality of spa products and treatments.

Lead the continuous improvement of Spa policies and operating practices.

Oversee the ongoing development and positioning of the Spa offerings in terms of overall concept definition, philosophy, treatment & menu offerings.

Review and refresh our spa product offering in line with current customer and industry global trends–anticipating future trends in the local market.

Manage a successful spa retail operation, maximizing sales via Spa product availability.

Conceptualize and implement annual Wellness initiatives, with a focus on local partnerships, recognized experts, and wellness retreats.

Work closely with sales & marketing to ensure cross-selling and marketing of Spa with group and transient guests.

Oversee the annual operating budget including capital expenditures, to achieve or exceed budget expectations.

Monitor external contracts and services provided by suppliers; maintain strong partnerships with vendors to ensure effective operations and that services provide the best quality and value.

Oversee key talent & culture processes including:

Recruitment and selection

Performance management

Daily rallies and on-going development of Spa & Wellness team

Actively participate in achievement of overall hotel goals, as an active member of the management team; create strong relationships with all departments, participate in management meetings, daily rallies, and communicate key activities of the Spa.

Process and direct social Spa memberships (if offered), handle managing all aspects of membership sales from initial inquiry to client meetings, conducting tours, and client correspondence; ensure timely follow-up with potential, current members, and group leads.

Ensure achievement of annual Membership budget goal.

REQUIRED QUALIFICATIONS

Five years’ operating experience in a hotel Spa department

Must be familiar with the operations and priorities of all other hotel operating departments

Experience in state and federal health and safety compliance

Experience with administrative tasks, including reporting, budgeting, project management

Excellent verbal and written English communication skills

Ability to work a flexible schedule, including weekends and holidays, according to department needs

PREFERRED QUALIFICATIONS

Bachelor’s Degree

Spanish language competency

Spa Management certification

OUR STORY
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.