Position Summary:

Reporting to the leader of Revenue Operations, the Director of Salesforce / CRM Platform serves as a key leader of the sales technology team, responsible for all Salesforce CRM functionality to meet the company’s business requirements and growth objectives. This role serves as both thought leader and strategist as well as technical architect and developer in creating and leading a team to deliver proof of concept pilots and frameworks for enterprise adoption.

Primary Responsibilities

• Serve as the primary technical architect and trusted colleague for Salesforce, translating business and operational goals and requirements into successful technical implementations aligned with company strategy.
• Research and analyze new features / concepts with Salesforce. Execute and document PoC results, and communicate to leadership how this new functionality will achieve business outcomes
• Gather business requirements, document user stories, contribute to business process mapping, and design and implement technology solutions in the Salesforce and CRM domain.
• Develop strong partnerships with business, enterprise and product architecture, infrastructure, operations, security, and development partners to increase company efficiency and effectiveness.
• Oversee end to end delivery and quality of Salesforce projects, ensuring the correct technical solution, configuration, and development is implemented on-time to meet documented requirements.
• Establish procedures and ensure proper use of project and release management tools and tactics across cross-functional teams, including user documentation and SOPs.
• Determine and manage staffing strategy, including leading a team of Salesforce and CRM administrators, developers, and third-party vendors, from recruitment, onboarding, management, coaching, and performance evaluation.
• Provide excellent customer service to meet or exceed expectations during launch or migration.
• Proactively coordinate the validation, documentation, and deployment of new configurations and releases to mitigate risk to the business.
• Develop and maintain a network of industry contacts, perform research on industry trends, and make strategic and tactical recommendations to improve business operations.
• Contribute to technology team initiatives and assist with other relevant projects as assigned

Requirements

Specific Competencies Required

• Expert level of knowledge in Salesforce products, ISVs and SIs, including best practices, limitations, and performance considerations of the platform
• Experience implementing Lead to Cash solutions end to end.
• Advanced skills in leadership, change management, and culture change
• Solid leadership skills and a willingness to be a player-coach, with a track record of building high-performing teams of developers, analysts, and vendors
• Highly developed capabilities in negotiation, facilitation, and consensus building
• Exceptional oral and written communication and presentation skills
• Demonstrated experience successfully leading large, multi-year, business-critical Salesforce projects
• Hands-on experience in Agile software delivery models
• Experience in cloud platforms and applications, and experience implementing and integrating at enterprise-scale
• Hands-on experience in Salesforce administration and development (Apex and Lightning)
• Past experience in media a plus
• Preferred: Masters degree in computer science / engineering or related field
• Preferred: Certified Salesforce Developer or Certified Salesforce Technical Architect

Minimum Requirements:

• 5+ years in a leadership role of Salesforce development teams
• 7+ years experience in information technology application or other technical operations
• BS or BA Technical Management, Computer Science, Engineering or related field, or equivalent work experience required

Clipper Magazine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, non-disqualifying physical or mental disability, national origin, protected veteran status or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Human Resources Department at Clp-hrteam@clippermagazine.com or at 717-569-5100.