Based in Buena Park the Director of Retail Operations will be at the ground level of building and developing Ria Money Transfer Retail division. This role will report to the VP of Retail and oversee store operational excellence across our expanding retail network. You will be responsible for owning the execution of store-level operations strategies and processes to support Ria’s growth and help us achieve our customer experience, financial and sales objectives. This role will collaborate closely with our marketing, merchandising, and logistics teams.

As a company whose mission is to be the most progressive and inclusive money transfer business in the world, Ria delivers highly reliable payment services to our customers. With locations in over 402k locations in 165 countries, we have adopted the true identity of what it means to be multicultural. Our commitment to future growth is ingrained in everything we do, from global expansion and partnerships to our persistent focus on the ultimate customer experience.

• Responsibilities
  Responsible for overall labor model resourcing plan for current stores and new store openings
  Achieve operational excellence by developing SOPs, managing roll-out plan with District Managers, and tracking roadmap to completion
  Responsible for monthly retail reporting (sales v plan, ops metrics, and forecasts) and provide strategic analysis/action plans to achieve goals and objectives
  Manage and develop the Retail processes, reporting on quarterly progress
  Responsible for retail calendar for new store opening and closures/moves and upgrades
  Responsible for retail communications such as in store posters (to include marketing, compliance, HR information)
  Work with VP of Retail to review P&L, analysis of results and findings

Qualifications
3-5 years experience in a Retail Leadership role such as Division Manager, District Manager or Director.
Proficiency in MS Office (Excel and PowerPoint specific) required
Bachelor’s degree or above preferred, not required
Technical background
You’re an exceptional leader: you’re a problem-solver and you have a proven ability to lead, inspire, and direct a team. You’re able to motivate a team to reach established KPIs and expectations.

Ria values diversity and is proud to be an equal opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The salary range for this position in California is $100,000- $165,000. Actual starting compensation may vary based upon the geographic location, work experience, and skills.

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