Director of Product Design Job at Modern Animal
Modern Animal is looking for its first Director of Product Design to join our growing team!
We are looking for a design leader who is passionate about creating an incredible customer experience, helping their team to grow, and influencing via customer insights and design vision. Reporting to the VP of Product, you will join a team of experts in high-growth startups and veterinary medicine, building a modern, technology-enabled veterinary company.
We work in a fast-paced environment and cross-functional groups to design, build, and roll out products that deliver the company's vision and strategy. We are looking for someone passionate about pets and the people who love them, and someone who is excited about rolling up their sleeves to bring our mission to life as we grow!
This role is based in Los Angeles and will require visits our clinics on a regular basis to get close to the customer.
What you'll be working on:
- Leads design for our entire product suite, including our consumer-facing mobile app and the internal platform used by veterinary professionals and our proprietary electronic medical record system.
- Gains deep understanding and unique insights for the veterinary professional experience and member experience, and uses the insights to identify product opportunities.
- Manages and coaches a team of designers to grow in design skills, influence, and advocacy.
- Works on design directly as needed. This is a player-coach role.
- Enables our design system to scale.
- Works closely with product management and engineering to continuously refine the design process and part of the product development process.
- Defines best practices on user research and be a role model of generating impactful insights via various channels of observation
- Influences cross-functional partners (engineering, operation, growth, medicine) effectively and drives decision-making
Why you'd be a great fit:
- 5+ years of experience in a product or experience design role
- 2+ years of experience managing a team of designers
- Track record of independently leading projects with company-level impact
- Track record of helping your team grow in their skills and achieve excellence
- Track record of influencing product or company direction based on your insights
- Sweating the details because details matter
- Feels comfortable rolling up your sleeves to work on design projects
- Ability to navigate through ambiguity and asking for help when needed
- Curious and embracing that good ideas come from anywhere
- Experience building and scaling a cross-platform design system
- Effective cross-functional communicator by tailoring your language toward different audience
- Experience working with technology with a heavy operation component is a strong plus.
What you can expect from us:
- Excellent medical, vision, & dental coverage with various options to choose from
- Free membership to One Medical for primary care
- Access to behavioral and mental health services through Ginger
- 401k savings plan with a company match
- Flexible time off & paid parental leave
- Free membership to Modern Animal for your pets and discounts on extra services
- WFH stipends to help you set up your home office while we build out an office
- A collaborative team who has your back and will welcome you as part of our pack
We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We're not looking for candidates who are "culture fits." We're looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring their whole selves to work, by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics.
In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If we can offer accommodations for you in the recruitment process, or if you have feedback on how to make our recruiting more equitable or accessible, please let us know!
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