Our Company & Our Property:
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.

Role Summary:
Join our team as the Director of Operations for Bishop's Lodge, serving the needs of the business, our guests, and our colleagues by overseeing all operational aspects of the resort with an emphasis on the food and beverage department. In the absence of the General Manager, the Director of Operations oversees all aspects of the resort’s operation.

Core Responsibilities:
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Lead and analyze guest satisfaction, quality of service, sales, costs, quality and presentation of food and beverage products, service standards, condition, and cleanliness of facilities and equipment.
• Will oversee Food & Beverage for the resort
• Maintain the highest levels of guest service and develop a rapport with both the hotel guests and the local clientele, meeting and greeting guests when given the opportunity, and handling guest complaints effectively and pleasantly.
• Conduct regular walkthroughs for maintenance to continuously maintain or improve the physical properties.
• Lead the training and education for all leaders and team members.
• Work with the General Manager to monitor and maintain the costs in line with budgeted and forecasted projections.
• Maintains knowledge of trends, systems, practices, and equipment in all departments and monitor local competitors to compare their operation with the hotel.
• Develop strategic goals, strategies, procedures, and policies including offering guests great value in their experience.
• Work as an active member of the management team. Creating professional relationships and active involvement with all hotel operations.

Skills and Abilities:

• Strong aptitude in food and beverage management, financial management, financial reports, and analysis.
• Demonstrated track record of strong attention to detail and good communication skills.
• Will oversee the Food and Beverage Operations for the resort

• Bachelor’s Degree or Diploma in Hotel Management, Food & Beverage, or a related field.:
• Five or more years’ operating experience in a similar capacity in a top restaurant group or luxury hotel Food & Beverage department. :
• Former Director of Food and Beverage preferred. :
• Experience in maintaining state and federal health and safety regulations.
• Experience in completing administrative tasks, including reporting, budgeting, project management, etc.

What Else?:
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures, and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Bishop's Lodge is an Equal Opportunity Employer, M/F/D/V. Bishop's Lodge provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bishop's Lodge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.