Desktop & Technical Support Specialist Job at University of California, Santa Barbara
University of California, Santa Barbara Santa Barbara, CA 93106
$27.67 - $29.00 an hour
Payroll Title: US TCHL SUPP ANL 2 TX
Job Code: 007359
Job Open Date: 5/11/23
Application Review Begins: 5/25/23
Department Code (Name): NRII (NEUROSCIENCE RESEARCH INST)
Percentage of Time: 100
Union Code (Name): TX
Employee Class (Appointment Type): Staff: Career
FLSA Status: Non-Exempt
Classified Indicator (Personnel Program): PSS
Salary Grade: STEPS
Work Location: Biological Sciences II - 3103
Working Days and Hours: M-F, 8-5
Application Review Begins: 5/25/23
Department Code (Name): NRII (NEUROSCIENCE RESEARCH INST)
Percentage of Time: 100
Union Code (Name): TX
Employee Class (Appointment Type): Staff: Career
FLSA Status: Non-Exempt
Classified Indicator (Personnel Program): PSS
Salary Grade: STEPS
Work Location: Biological Sciences II - 3103
Working Days and Hours: M-F, 8-5
Benefits Eligibility: Full
Eligible for Remote Work: Yes
Type of Remote or Hybrid Work Arrangement: Hybrid (Both UC & Non-UC locations)
Hiring/Budgeted Salary or Hourly Range: The budgeted salary range that the University reasonably expects to pay for this position is $27.67 - $29.00/hr.
Full Salary Range: The full salary range for this position is $27.67 - $47.74/hr.
Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University.
Special Instructions
For full consideration, please include a resume and a cover letter as part of your application.
Department Profile:
Department Profile:
The Neuroscience Research Institute is an organized research unit whose mission is to foster knowledge and understanding of the nervous system by serving as a center for scientific research breakthroughs. The NRI is a group of investigators whose collective goal is to create an intellectual atmosphere conducive to exploration at the frontiers of human knowledge where disciplinary boundaries disappear. Investigators in the NRI recognize that the interests of neuroscience extend broadly from repair and prevention of human disease to the principles that underlie the earliest nervous systems, from the human mind to the single molecular building blocks of the brain.
Benefits of Belonging
Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC
Brief Summary of Job Duties
Works as a member of the Life Sciences Computing Group (LSCG) with minimal guidance performing tasks that provide a high level of computing functionality for desktop systems serviced by the LSCG. Installs and networks computing equipment in keeping with LSCG, UCSB and UCOP policies. Researches, troubleshoots and resolves hardware, software and networking issues on Windows and Macintosh computers and other equipment such as printers, phones, tablets, and NAS devices for users in offices, research and instructional labs, and multi-use facilities.
Required Qualifications
- Bachelor's degree in related area and/or equivalent experience/training.
- Prior experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
- Prior experience developing and administering formal technical training to users at a variety of levels.
Knowledge, Skills, and Abilities
- Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices.
- Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
- Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.
- Advanced skill at creating technical documentation for complex processes and applications.
- Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
- General knowledge of other areas of IT. Intermediate knowledge of IT-related products and services.
- Demonstrates problem-solving skills
- Working knowledge of unit's business processes.
- Working knowledge of organization computer requirements, recommendations and policies including security standards.
- Demonstrated judgment to delegate or escalate issues appropriately.
Special Conditions of Employment
- Criminal history check (U02): Satisfactory criminal history background check
- Please note that while this position resides within the Neurosciences Research Institute, the full range of responsibilities reside within the Life Sciences Computing Group.
- UCSB is a Tobacco-Free environment
Job Functions/Percentage of Time/Duties
- 50% Desktop Support - Provides support for computing systems serviced by the LSCG. Acts as point of contact for installing new hardware and software and networking new computers and network aware devices in accordance with LSCG, UCSB and UCOP policies. Researches, troubleshoots and resolves hardware, software and networking issues on PC and Macintosh computers and other devices (i.e. printers and NAS devices, tablets and phones) and applies due diligence to ensure that issues are properly resolved in a timely manner. Assists with deployment and maintains computing equipment in instructional labs and both open and closed access, multi-user computer facilities. Provides hardware recommendations and quotes, removal of discarded computer equipment and acts as liaison with vendors on behalf of users to resolve designated warranty and other issues. Develops and maintains knowledge of hardware and software as required to identify, troubleshoot and resolve problems and disseminate knowledge to others in the LSCG as necessary.
- 30% Application Support - Assists users with installation and use of software used in support of administrative (i.e. Microsoft Office, e-mail clients, web browsers and database applications) and research (i.e. ArcGIS, JMP, Matlab) functions. Determines appropriate contacts and coordinates with others as required to install and configure software required to access campus resources such as purchasing, personnel and financial systems. Coordinates with vendors as required to resolve problems with applications.
- 10% Network Support - Monitors building communications closets to ensure that they are well maintained and that there is adequate capacity for future connections. Performs network infrastructure upgrades and renovations as needed.
- 5% Administrative Reporting - Maintains complete, accurate and timely documentation of work in task management system in keeping with group guidelines. Ensures that users are well informed of the status of their requests for assistance during the resolution process. Develops and maintains desk manual detailing key information relating to job process. Develops and maintains web based documentation to assist users with common tasks and issues.
- 5% General Support - Other duties as assigned.
Vaccinations Programs - Including SARS-COV-2 (COVID-19)
As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs – With Interim Amendments. As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.
For more information, please visit:
Equal Opportunity/Affirmative Action Statement
The University of California is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Reasonable Accommodations
The University of California endeavors to make the UCSB Job site (https://jobs.ucsb.edu) accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy Notification Statement
Privacy Notification Statement and Notice of Availability of the UCSB Annual Security Report Disclosures
As a condition of employment, you will be required to comply with the University of California Policy on Vaccinations Programs – With Interim Amendments. As a condition of Physical Presence at a Location or in a University Program, all Covered Individuals must participate in any applicable Vaccination Program by providing proof that they are Up-to-Date with any required Vaccines or submitting a request for Exception in a Mandate Program or properly declining vaccination in an Opt-Out Program no later than the Compliance Date (Capitalized terms in this paragraph are defined in the policy.). Federal, state, or local public health directives may impose additional requirements.
For more information, please visit:
- UC Santa Barbara COVID-19 Information
- University of California Policy on Vaccinations – With Interim Amendments
- August 5, 2021 California Department of Public Health (CDPH) Order (Heath Care Worker Vaccine Requirement)
- Covered Individuals: A Covered Individual includes anyone designated as Personnel, Students, or Trainees under this Policy who physically access a University Facility or Program in connection with their employment, appointment, or education/training. A person accessing a Healthcare Location as a patient, or an art, athletics, entertainment, or other publicly accessible venue at a Location as a member of the public, is not a Covered Individual.
Equal Opportunity/Affirmative Action Statement
The University of California is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Reasonable Accommodations
The University of California endeavors to make the UCSB Job site (https://jobs.ucsb.edu) accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Katherine Abad in Human Resources at 805-893-4664 or email katherine.abad@hr.ucsb.edu. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy Notification Statement
Privacy Notification Statement and Notice of Availability of the UCSB Annual Security Report Disclosures
Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.