Pomeroy is seeking a Desktop Support Technician in the Erie, PA area!

In this role, you will provide remote IT support, as well as travel to client locations within the Erie area, providing on-site support with IT hardware/software troubleshooting and repairs.

The ideal candidate for this position will have strong IT troubleshooting skills, PC replacement knowledge, break/fix experience with laptops/desktops/printers, and a strong customer focus.

This position offers:

• Mileage reimbursement
• Full benefits including health, vision, dental, 401k, life insurance and generous PTO!
• A business casual work environment

Minimum Requirements:

• 2 years IT help desk/desktop support experience or Associates degree in Information Technology strongly preferred
• Excellent customer service skills, interpersonal skills and telephone etiquette.
• Ability to handle up to 50 client calls a day on a variety of topics and complexity levels
• Proficient in all of Microsoft's currently supported Operating Systems
• Proficient in messaging systems such as Microsoft Outlook and Lotus Notes
• Willingness to work flexible hours with occasional evening and weekend hours
• Must pass a criminal background check and drug screen
• Must have access to a reliable form of transportation, a valid drivers license and clean driving record
• Vaccination against Covid 19 is required

About Pomeroy

For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.

Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes.

It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.

We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.

Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.

“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.

Learn more at http:www.pomeroy.com

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Weekend availability

COVID-19 considerations:
Vaccination against Covid 19 is required

Ability to commute/relocate:

• Jefferson Hills, PA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT Support: 1 year (Preferred)
• IT break/fix: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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