The Desktop Support Specialist will maintain systems during business and non-business hours. This individual will support and assist management with Service and Support Technicians and computer vendors. The Specialist will install new programs, manage updates and provide technical support.

Duties & Responsibilities

• Maintain a high level of uptime on mission critical applications and hardware.
• Responsible for at least one key system/application.
• Communicate project status on a regular basis to management.
• Make recommendations to management for new products or project resolution.
• Perform PC installs following documented guidelines.
• Research job related technologies and report findings to the client support team.
• Build statistical reports from various system management products.
• Complete projects on a scheduled basis.
• Vulnerability and patch management.
• Respond to service calls in a timely manner.
• Assist other technicians.
• Assist in budget preparation.
• 2nd shift support as assigned.
• Complete appropriate paperwork for installs and service calls.
• Respond to service calls in a timely manner.
• Attend meetings and seminars.
• Other duties as assigned.

Requirements

• High School Diploma
• 4 years of desktop support experience

Qualifications & Skills

• Solid working knowledge of the PC servers, desktops, networks, PACE, AS/400 and how they relate to one another.
• Strong computer skills.
• Strong logical thinking, problem-solving skills and ability to multi-task under stress.
• Organizational, time management and priority setting skills.
• Strong customer service skills.
• Professional attitude working independently or in a team.

Payband 5 Non-Exempt / 37.5 hours per week

Salary: $42,118 - $84,234

Accepting applications until: 12/26/2022

Job Type: Full-time

Pay: $42,118.00 - $84,234.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Edmeston, NY 13335: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary expectation?

Work Location: Hybrid remote in Edmeston, NY 13335

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