Position Description

Expedient Technology Solutions (ETS) is a rapidly growing managed IT services company located in Miamisburg, Ohio. ETS has developed a strong reputation for providing outstanding customer service by fostering a culture of continued growth, honesty, and WOW through service.

We are seeking an Desktop Support Specialist within the Desktop Department. This position is intended to be the start of your IT journey and provide growth within the company. Whether your career goals are in cybersecurity, infrastructure, or penetration testing, we are committed to help guide you on your journey with experience, development, and certifications.

We pride ourselves in bringing on good teammates that foster our WOW through service culture. We are a drama-free, collaborative work environment and enjoy providing personal and professional growth to all employees.

Essential Skills

• Effectively communicate with clients via email and phone, while maintaining professionalism and supporting the ETS Core Value of Communication.
• Provide accurate descriptions and explanations for quality assurance in each ticket through the RMM system.
• Ability to properly enter resolution notes for each client interaction.
• Answer, prioritize, and triage each call as appropriate.
• Collaborate with team members on projects and issues. Provide and receive training, as necessary.

Responsibilities

• Work assigned tickets following ETS process and procedures.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions.
• Install, configure, test, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Work with Microsoft Deployment Tool to load OS through PXE imaging workstation systems
• Collaborate with Desktop Support team members to ensure efficient operation of the organization's desktop computing environment.
• Receive and respond to incoming calls, emails, and/or work orders regarding desktop problems.
• While onsite, ensure desktop connections, such as network jacks, VPN, etc. are in proper working order.
• If necessary, work with third-party support and PC equipment vendors.
• Document and record time for all actions taken when working or resolving customer issues in the RMM system.

Desired Educational, Training Requirements, & Length of Experience

• It is desired you have a minimum of an associate degree in a related technical field.
• 3-6 months of experience in a related technical role is preferred.
• Preferred certifications include CompTIA A+, CompTIA Security+, CompTIA Network+.
• There are company specified certifications you must achieve to be in this position.

What is in it for you?

We offer a competitive total rewards program that includes:

• An executive team that cares about you and your career growth
• An individualized company paid certification plan to continue your growth and development
• Competitive PTO and flexible work schedule
• Competitive Health Insurance Package
• Employer paid Life Insurance
• Dental & Vision insurance
• Retirement plan (401K) with company match

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• Under 1 year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Miamisburg, OH 45342: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What experience do you have with Active Directory or Microsoft 365 email tenant management?

Experience:

• IT: 1 year (Required)

License/Certification:

• CompTIA A+ (Preferred)

Work Location: In person

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