Desktop Support Professional, Research Administration Job at University of Colorado
University of Colorado | CU Anschutz Medical Campus
Office of Information Technology
Desktop Support Professional, Research Administration
Position #790386 – Requisition #27064
* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *
The Office of Information Technology has an opening for a full-time University Staff (unclassified) Desktop Support Professional, Research Administration position.
Does this describe you?
Do you thrive in a fast-paced work environment? Are you a critical thinker who enjoys learning through experience and solving problems? Do you want to be the superhero that saves the day? We are looking for someone to give high touch, white glove support to university leadership. If you have exceptional interpersonal skills and technical abilities to build good relationships and provide outstanding customer service working with others, then we want to know more about YOU!
We are looking for a Desktop Support Professional to provide both remote and onsite IT support on the CU Anschutz campus. Not only will you be providing assistance to end users, technical staff and management personnel but the range of duties vary making every day energizing and new. The position will also have the exciting opportunity to help train and lead development activities with IT Professionals on our Service Desk. Here are examples of the types of things you may encounter on a typical day:
- Manage incidents related to accounts and access, network and telephony, email and messaging, security and compliance, learning management systems, file servers, remote access and computing, and application, software, and hardware support all with minimal supervision
- Assist with coverage, projects, or initiatives within TSS/OIT when available (not actively supporting their assigned division staff). Such activities will not interfere with the primary responsibilities assigned to this role.
- Perform systems administration duties including, but not limited to, print servers, imaging servers (MDT), Chat Services (Bomgar) and OIT Service Desk file servers.
- Engage in high-level problem-solving activities to diagnose and troubleshoot complex technical issues and provide innovative solutions to meet customers’ needs.
- Provide onsite support for customers as scheduled:
- New setup and configuration of Mac and PC computers in accordance with OIT standards and client business needs.
- Installation, configuration, and incident management for physical hardware on workstations and peripheral devices.
- Installation, configuration, and incident management for software and applications.
- Setup and Reconnect Computers moved to new locations
- Configure user profiles on PC and Mac workstations
- Identity Management
- Email Support and Mailbox Administration
- Inventory management, including consultation and planning for purchasing and procurement.
- New Employee Technology Onboarding
- Serve as the Container Manager for organizational units in active directory of departments specified in the Research Administration Memorandum of Understanding.
- File sharing support and network folder administration
- Device Security, Encryption Administration, and Support
- Accounts, access, and Identity Management support
- Network Printer Administration and Management
- Install, configure, and troubleshoot encryption software in accordance with CU Denver and CU Anschutz policy.
- Assist Service Desk staff as a point of escalation for high-level, protracted technical issues.
What are we looking for?
We want someone that has:
- A proven ability to adapt to changing conditions to meet customer support needs.
- Able to coordinate and resolve complex issues involving numerous stakeholders.
- Able to work independently as well as a member of a team.
- Actively promotes our OIT values, including Service, Professionalism, Leadership, Innovation, Community, and Excellence.
We also have a few Minimum Requirements:
- Graduation from an accredited college or university with a bachelor's degree. Work experience in the occupational field or specialized subject area of the work assigned to the job may be substituted on a year-for-year basis for the degree.
- 1-2 years' experience providing IT support in a Help Desk (remote) and/or a Desktop Support (onsite) environment
And would love to see these additional qualifications:
- Experience with C-Suite/Executive level IT support
- Experience with server and application administration
- Proficient with Microsoft 365 applications
- Experience with Microsoft Deployment Toolkit or other imaging solutions
- Asset and inventory management
- CompTIA A+ Certification
- Desktop Support Certifications
- Full detailed job description given to those identified for interviews.
About the University of Colorado Anschutz Medical Campus
The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu.
Why work for OIT?
We value our employees and strive to achieve work life balance, inclusivity, and a FUN working environment. Click HERE to view testimonials from OIT Employees about why they enjoy working for OIT!
The Office of Information Technology works to advance the University mission by providing innovative technology solutions and services to the CU Denver | Anschutz Medical Campuses, their constituents and partners. Click here to find out more about the Office of Information Technology
The Office of Information Technology (OIT) officially formed in March of 2014 with the vision of becoming the primary organization that university constituents utilize to solve their information technology challenges. To meet this vision, it was clear that a culture that put our constituents at the center of our service offering was necessary. OIT began working to build a culture of six core values, Service, Professionalism, Leadership, Innovation, Community, and Excellence (SPLICE) through our focus on TEAM - Trust, Empower, Appreciate, and Motivate. In July of 2018, we launched a cohesive culture initiative targeting continued development, engagement, and alignment with our SPLICE values.
Our culture of SPLICE includes creating a workplace in which everyone feels a sense of belonging. Our Culture Engagement Team has led the effort to ensure employees feel heard and valued. Employee engagement is further driven through our internal recognition program where employees can appreciate one another publicly, while linking it back to our SPLICE values. We continue to make significant investments in leadership and management training for our directors, managers, and individual contributors to ensure we are not only reinforcing our values through the organization but living them as well. Click here to find out more about OIT’s Culture are not
We believe diverse teams make better decisions! In OIT, we strive to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. We are committed to diversity and equality in education and employment.
Why work for the University?
We have AMAZING Benefits and offer 10 holidays a year including exceptional amounts of vacation and sick leave! See for yourself:
Conditions of Employment:
This position may require some occasional weekend and evening assignments as well as occasional availability during off-hours for participation in both scheduled and unscheduled activities.
This position is eligible for a hybrid of locally remote and on-site working locations. The work schedule will be based around core working hours in Colorado Mountain Time.
PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable.
Parking expenses for employees are not covered by the university. To review parking options please visit the link below and select your appropriate campus:
Facilities Management Permit Parking
The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:
Salary and Benefits:
The salary range (or hiring range) for this position has been established at $55,209 to $65,000.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line. Try out our Total Compensation Calculator:
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position is not eligible for overtime compensation.
Benefits:
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