Desktop Engineer or Desktop Support

Location: Everett, WA (Day one Onsite)

Duration: Full Time

RESPONSIBILITIES

Participate in EUC Field Service transition activies

Assit and be part of Knowledge gatherting and documentation from External Customers and/or Incumbents

Analysis of Service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.

Due Diligence with customer prior to RFP & BAFO submissions.

Attend Customer agreed locations to collect all customer processes relating to current delivery of Services around EUC & Field Services.

Create Process Document of current service for the customer and Partner.

Work closely with our Third Party Partner

Understanding of Desk side Support duties and process

Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.

Active management and coordiantion of workload in the region

Review of open and assigned tickets as directed by the tower lead

Assist delivery lead in revewing and verifying vendor invoices of hardware assets

Strong understanding and skills in SLA, KPI Management

TECHNICAL SKILLS:

Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

Good understanding of skills in Microsoft Windows & MAC desktop operating systems and business productivity applications ie Office. Again this is to enable understanding of process and requirements when assessing and collecting process requirements and relaying them.

Effective communication in English mandatory, any local languages or one of European Language is favorable.

SKILLS, EXPERIENCE AND QUALIFICATION REQUIRED FOR THE POSITION:

Experience in manufactoring/factory service delivery desirable

ITIL professional is a big plus

Good mix of Transition (External customer), Delivery and project experience in EUC and FSO environment.

Candidate should have good understanding of Desk side desktop support including incident/requets, and break fix

Should have very strong written and oral communication skills

Flexibility with respect to time - client deliverables need to be met with a Can do attitude

Excellent problem solving/quantitative/analytical skills

Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

Location of work will be the client offices in the respective geography/location. Flexibility in relocation based on job requirements will be desired.

Best Regards,

Vivek Kumar

IDC Technologies, Inc

Job Type: Full-time

Salary: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Everett, WA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support (Preferred)
• iOS (Preferred)
• Windows (Preferred)

Work Location: One location

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