A 25 year old IT Firm seeks an Desktop Level 2 Onsite IT Engineer to support our professional clients.

Applicant should be physically located throughout the Bay Area such as: San Jose, Palo Alto, Redwood City, Santa Clara, Fremont, Oakland, Milpitas

Must be available from 8AM to 5PM between Monday to Friday at the client onsite location.

IMPORTANT: Immediate Hire. Please give two(2) time slots of your availability from Monday to Wednesday from 9AM onwards. There will be two (2) rounds of interviews, the first is approximately 30mins-45mins.

RESPONSIBILITIES & QUALIFICATIONS:

• Minimum 10 years or more onsite IT experience
• Must be very comfortable with Active Directory
• Has experience in desktop applications: Zoom, Egnyte, Slack, Office 365, Google Workspace, Microsoft Teams, Rippling
• Must be able to connect Windows Desktop to Active Directory &/or JumpCloud
• Must be proficient in MAC
• Must be able to troubleshoot local software applications (i.e Microsoft Outlook sync issues)
• Nice to have:

- Linux experience

- Virtualization (ex. VmWare, Cisco Meraki Wifi, Windows Server 2008 onwards)

• Setup static IP on a network printer
• Must be able to perform factory reset on a Mac and a PC
• Server side and Virtualization is a plus
• Must have a SOLID desktop support skill set
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Drive the technical relationship with the client. Responsible for analysis and alignment of customer IT infrastructure
• Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
• The willingness to generate and maintain clear technical documentation and records
• Familiarity with ticketing systems or professional service automation tools
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Install and configure appropriate software and functions according to specifications
• Maintain records/logs of repairs and fixes and maintenance schedule
• Troubleshooting multi-site Active Directory
• Troubleshooting Microsoft environments
• Responsible for diligently entering all time and expenses in the ticketing system or similar platform as they occur

REQUIREMENTS AND SKILLS:

• Great problem-solving abilities and troubleshooting skills
• Strong customer focus & customer services skills
• The ability to work well in a team
• Very good communication abilities
• Good interpersonal skills
• Superb attention to detail.
• Exceptional organizing and time-management skills
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems.

MUST HAVES:

• Must have a Windows / Mac-based laptop with an ethernet cable.
• Must have a flash drive 16GB or higher
• Must have a reliable vehicle to travel to client sites
• Must have a phone

PLEASE NOTE:

Our clients are professional companies and we adhere to their company policies. The following are strictly complied:

• Attire would be BUSINESS CASUAL to FORMAL. (i.e Khaki pants, Chinos, Polo Shirts, Skirt and Blouse or Trousers and Tops. Jeans are ok as long as they are NOT distressed, torn, or have holes in them.)
• Tattoos and Piercings are OK as long as they are covered up.
• No visible tattoos on the face and neck. No Exception.

Job Type: Contract

Pay: $45.00 per hour

Schedule:

• On call

Ability to commute/relocate:

• San Jose, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support or similar: 10 years (Required)

Work Location: In person

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