POSITION TITLE: Front Office and Insurance Coordinator

REPORTS TO: Practice Administrator

POSITION SUMMARY: Oversee and supervise the daily activities of the front desk for smooth functioning, and manage all insurance tasks including but not limited to; entering and updating patient details, submitting claims daily, and posting all insurance payments. Performs the usual and customary front office duties and a variety of administrative duties to promote a quality and enjoyable dental experience for patients and parents in a stress-free, comfortable environment. In addition to primary insurance responsibilities, the employee answers telephones, schedules appointments, handles patient finances and questions, is organized and self-motivated, coordinates patient flow, and educates families on procedures. The employee must communicate effectively with, and promote a friendly, pleasant and welcoming environment for patients and parents, as well as promoting a harmonious environment for staff and doctors.

RESPONSIBILITIES:

• Oversee and supervise day-to-day activities of the front desk
• Manage all patient insurance and insurance claim logistics
• Support administrative team to oversee, manage and control doctor and hygiene schedule
• Check the daily schedule for accuracy and provide schedule to dental team as appropriate
• Manage all patient financials including billing, collecting payments, day sheets and deposits
• Develop, revise, document and implement protocols and systems as needed with front desk staff and practice administrator
• Manage OR and Oral Sedation cases according to office protocol
• Build and manage the scheduling templates with doctors for upcoming year
• Communicate financial needs to administrative team for next working day

JOB SPECIFICATION:

• Dental or Healthcare Insurance Experience

COMPETENCIES:

• Dental insurance experience required
• In-depth understanding of dental treatment and dental codes preferred
• In-depth understanding of dental phrases preferred and ability to communicate concepts effectively
• Comfort level with discussing all aspects of dental insurance and patient finances
• Excellent knowledge of dentistry
• Ability to maintain a professional demeanor at all times
• Effective verbal skills to communicate with patients, parents, doctors and staff

PHYSICAL REQUIREMENTS:

Must be in good physical condition and be able to withstand the stress and demands of an active practice. Must be able to endure long hours of standing, walking, stooping, bending and sitting. Manual dexterity, good eye-hand coordination, and adequate vision and hearing are needed in daily work.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Schedule:

• Monday to Friday

COVID-19 considerations:
We provide all necessary COVID-19 PPE, and office standards meet or exceed current recommendations of the CDC, the American Dental Association and OSHA.

Ability to commute/relocate:

• Lutherville-Timonium, MD 21093: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Office experience: 2 years (Preferred)
• Managing Insurance Logistics: 1 year (Preferred)
• Medical coding: 1 year (Preferred)

Work Location: One location

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