In 1944, a group of regional truck leasing company owners met in Chicago to discuss how they could work together to provide maintenance for one another as their trucks began to travel across the country. From that meeting, NationaLease was born. Today, maintenance and the technicians who provide it still form the backbone of the NationaLease system. We are looking to strengthen our team with people who share our passion for providing a high level of quality and service to our customers. If you are that sort of person, we’d love to hear from you. Additional information can be found on our website at http://www.nationalease.com. You can also follow us on Twitter and Facebook.

At TransChicago Truck Group's Elite Support Certified Chicagoland and Northwest Indiana locations, we carry a vast inventory of new Freightliner and Western Star trucks and all makes used trucks. We offer Isuzu Trucks, Capacity Yard Spotters and Transcraft and Benson trailers. We provide state-of-the-art service and an extensive mix of parts for any make vehicle, including Alliance, Detroit and Cummins to name a few. Our own TruFit Truck Parts label offers even more options. We provide all this with one goal in mind: to keep our customers' businesses up and running with as little interruption as possible. Our expert employees will assist you with every step of your process from buying and financing a new or used truck, to parts purchasing and servicing your vehicles for years to come. You can rely on a partnership with us to take you through the entire process with your needs in mind.

What You’ll Do

Title: CX Advocate
Location: All
Department: Sales

Position Summary:

The Customer Experience Advocate is responsible for facilitating timely communication and repair progress updates to customers. Partnering with our customer base, this role will provide continuous feedback and access to repairs by communicating with the repair facilities enabling effective fleet management operations by our customers.

Essential Functions & Responsibilities:

• Review estimates and repairs for correct warranty processing.
• Seek policy assistance when merited.
• Track failure patterns and pursue resolutions.
• Guide and expedite repairs.
• Coordinate expediated parts orders, technical and field support, as needed.
• Monitor trucks down for activity.
• Track and expedite campaigns.
• Meet with customers to explain repairs.
• Train customers on proper maintenance, inspection, new technologies and continuing education.
• Review invoices for accuracy.
• Provide customer technician and driver training.
• Virtual technician and connectivity follow up.
• Review PDI/NTP work in process and follow up.
• Account set up and support
• Quality/factory interface
• Direct warranty: parts, CPW, etc.

Education and/or required experience:

• At least 8 years of sales experience, product support, or technical product knowledge
• At least 1 year of lead experience
• Professional language ability in Eastern European languages a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

What We’re Looking For