GreenSky, A Goldman Sachs Company - Consumer and Wealth Management (CWM)

Customer Service agents professionally handle incoming calls to ensure that customer, merchant and sponsor issues are resolved both promptly and accurately with the highest possible degree of respect and urgency.

Consumer and Wealth Management (CWM)

Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

Responsibilities:

• Join a global team responsible for conducting quality evaluations on high risk processes and customer interactions for the Greensky Lending business
• Perform process and customer interaction support to ensure adherence to compliance, procedural and customer experience standards. Gather information, access and fulfill customer needs, educate customers where applicable.
• Identify root causes of quality issues discovered through the evaluation process and present recommendations for improvement

Basic Qualifications:

• 1+ year of experience in a customer service, call center or help desk capacity.
• Passion for attention to detail, problem solving and excellence with respect to interacting and caring for customers.
• Results and delivery oriented, decision making skills and analytical abilities.
• Excellent interpersonal, organizational, verbal and written communication skills
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) .
• Ability to work in a high pace environment with competing priorities, with flexibility in work schedules
• Experience with interacting with all levels of organization, willingness to accept constructive feedback
• Ability to balance achieving individual goals and collaborating with a team

Preferred Qualifications:

• Experience in a QA/QC/Compliance role at a financial institution
• Familiarity with banking regulations such as TILA and ECOA