Customer Support Technician Job at E-Logic, Inc.
General Characteristics
Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems.
Dimensions Education:
Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Experience:
A minimum of 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
Complexity:
Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. Generally follows documented procedures and checklists.
Job Type: Contract
Pay: $26.00 - $38.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Haines City, FL 33844: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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