Customer Support/Success Specialist - Superstar

Coral Springs, Florida

Do you love to please clients and give incredible service? Do you like to problem solve and feel accomplishment with helping others? If so, FMS is looking for you.

Freight Management Systems Inc.(FMS) is a leading-edge software provider of Transportation Management Software (TMS) for freight brokerage and trucking companies. We pride ourselves in helping move freight that allows the United States to move forward. Our motto is simple: Great People, Great Software.

Position:

As a customer support/success specialist, you will provide a first-class support, onboarding, training, and quality assurance to ensure the success of our customers and partners:

Responsibilities

Responsibilities include but are not limited to:

· Quickly respond and address all incoming tickets

· Resolves questions or problems over email and remote login support

· Interfaces with developers, sales team and accounting as needed

· Problem solve customers’ accounting needs as pertains to FMS’ software

· Keeps customer informed of how and when problems are resolved

· Help our new customers onboard as quickly and efficiently as possible

· Nurture, build & strengthen customer relationships

· Engage existing customers on new products and features

· Participate in quality assurance for new features and products.

Skills and Qualifications

The ideal candidate has the following skills and qualifications:

· Ability to problem solve quickly in a dynamic environment

· Exceptional customer service skills

· Excellent communication skills, both written and verbal

· Must be clearly understood over the phone to provide customer support

· Excellent attention to detail and quality

· Knowledge of basic accounting/bookkeeping skills is essential

· Comfortable with cloud-based technologies and use of databases

· Positive attitude and eagerness to learn

· Proactive and self-directed

· Must be willing to work in office in person for at least 1styear then hybrid availability could be discussed

· Must be authorized to work in the U.S. without restrictions

Work Experience

Associated work experience in the following areas is an added plus:

· 1 - 3 years’ experience in customer success or technical support is required

· Technical documentation writing (e.g. online help and FAQ) is a major plus

· Accounting/Bookkeeping knowledge is favored

Compensation and Benefits

FMS is an Equal Opportunity Employer and offers a generous compensation and benefits package:

• 2 weeks paid vacation per year (guaranteed vacation time)
• 1 week sick pay (separate from vacation)
• Retirement plan (2% guaranteed even if employee doesn’t contribute)
• Free health plan (100% of the employee premium)
• Competitive compensation based on experience
• Yearly bonus incentive program based on individual and company performance
• Free dental
• Free Lunches during many meetings
• Job Type: Full-time

Pay: $35,000 – 45,000 per year

Benefits:

• Retirement Fund
• Health Insurance
• Dental insurance
• Paid Vacation Guaranteed
• Sick Time Paid
• Hybrid work possiblities

Schedule:

• Monday to Friday (8 hour work days with 1 hour lunch)

Supplemental pay types:

• Bonus pay

Education:

• Associate (Preferred)

Experience:

• Customer Support/Success: 1 year (Preferred)

Work Location:

On site to start

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Coral Springs, FL 33065: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Preferred)

Work Location: In person

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