Job brief
We are looking for a Customer Support Specialist to assist our customers with ordering our products. To be successful in this role, you should be an excellent communicator who is able to earn our customers’ trust. Ultimately, you will help continue our great reputation as a company that offers high quality toys with excellent customer support.

Job Responsibilities

• Order entry,
• Handling inbound customer calls queries via phone or emails,
• Making outbound customer sales calls via phone and email,
• Identifying customer needs and helping customers use specific features on our website,
• Reporting product sales,
• Management of trade show info and contacts,
• Management of our Amazon sale site day to day operations,
• Monitor customer complaints on social media and reach out to provide assistance,
• Gather customer feedback and share information with our Product, Sales and Marketing teams.

Requirements

• Experience as a Customer Support Specialist or similar role preferred,
• Knowledge of Microsoft applications (ie, Excel, Word, Outlook, Powerpoint),
• Excellent communication and problem-solving skills,
• Multi-tasking abilities,
• High diploma or GED required. Undergraduate degree a plus.

Benefits

• Competitive hourly wage with six months review and hourly wage increase based on performance,
• Annual company bonus based on performance reviews,
• Health insurance after 90 days probation,
• 401k with match after 1 year of service,
• Company is willing to train the right individual with the right skill sets, motivation and work ethic.

Company
Parris Manufacturing Company (dba Parris Toys) is a 84 year old toy company located in the heart of Savannah, TN offering wonderful quality toys that stirs children’s imagination and create fond play experiences. We are the largest toy company in our market and we are growing.

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
Our office is selective admittance, where we control who comes in and out of the office. You will be working behind a window to view and speak with anyone coming into the office. You work will primarily be on the computer or phone speaking with customers.

Work Location: In person

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