Futura Mobility is a leading company in the Workforce Support industry in the region. We're now hiring an Administrative & Customer Service Representative to help us keep growing. Working with Customers, our Sales team management and Technical support staff. If you're excited to be part of a successful team that values teamwork and collaboration, we encourage you to apply if you meet the basic qualifications listed below.

Customer Warranty Support Services includes:

• Help Desk Customer Service
• Take Customer service orders for extended warranty support by phone / Email
• Route requests through needed support channels
• Order entry into invoicing & inventory management system
• Work internally with technical support staff to fulfill customers warranty support needs
• Work externally with vendors to monitor and request repairs and repair status

Customer Sales Support Service includes:

• Work internally with sales and sales support team to :
• Provide outstanding customer service before and after a sale
• Maintain high levels of customer satisfaction
• Enter and process sales orders for customers
• Coordinate quick and effectively to answer client & customers questions
• Communicate with vendors and work with purchasing to create and schedule vendor purchase orders and drop ships etc.
• Manage and maintain customer records associated with sales
• Communicate and monitor customer order statuses internally and to customers
• Communicate with Management of issues and resolutions to provide better customer service
• Performs other duties and responsibilities as required by the business.

Technical

• Windows Operating System
• Strong computer knowledge/proficiency (Outlook, Microsoft Word, Excel, PowerPoint)
• Microsoft Dynamics experience helpful.

General

• High School Diploma or GED - REQUIRED
• Computer literacy - Windows, Microsoft Office Suite
• 3-5 years of previous experience with Supply Chain/Inventory Control & Sales Support
• Possess excellent data entry skills and customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people
• Excellent communication and customer support skills
• Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches
• Proven ability to handle confidential information with discretion
• Ability to multi-task and work independently
• Time Management skills

Human Relations

• Self-motivated, with an ability to self-manage
• Strong interpersonal/communication skills