Customer Support 1 Job at Teledyne FLIR
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Teledyne Hastings Instruments, a unit of the Environmental and Electronic Measurement Instruments Group of Teledyne Technologies, is a trusted manufacturer of a wide range of quality Vacuum Instruments and Gas Mass Flow Instruments. Our vacuum product line includes the original DV-4 and DV-6 thermocouple gauge tubes, along with other vacuum sensors used in combination with meters and controllers that cover a wide range of vacuum pressure from atmosphere to ultra-high vacuum. The gas mass flow line of meters and controllers cover a broad range of flow rates from 5 sccm to 15,000 slm that includes a variety of flexible options for outputs, calibration, and fittings. Located in Hampton, VA, Teledyne Hastings is a part of the fast growing Instrumentation segment of Teledyne Technologies Incorporated (NYSE:TDY) ISO 9001:2008.
For more information about our business unit and our products, please visit
www.teledyne-hi.com
.
Job Summary:
We are looking for a dynamic Customer Service Support Admin to be responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. This person will also be responsible for developing and maintaining positive customer relations, as well as team member relations within the Customer Service Department.
Detailed Description:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Process product returns and validate warranty claims.
- Provide timely feedback to the customer including shipping date, anticipated delays, and any
additional information needed by customer.
- Respond to customer inquiries regarding price and product literature requests.
- Process customer repair/service orders according to established department policies and
procedures.
- May recommend price adjustments based on Company/customer relationship.
- Assist in resolving production scheduling, shipping, or invoicing issues to ensure delivery by
specified dates.
- Will be responsible for providing import compliance functions for the site
- Meets and exceeds customer’s service expectations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements:
Education and/or Experience
High School diploma or general education degree (GED) is preferred. Typically requires a minimum of 2 years of experience in a similar position.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have a general knowledge of Microsoft Office.
Site-specific Requirements
U.S. Person for access to ITAR-Controlled Technical Data.
ITAR regulations dictate that information and material pertaining to defense and military related technologies may only be shared with US Persons unless authorization from the Department of State is received or a special exemption is used.
A "U.S. person" can be:
A U.S. citizen: A permanent resident who does not work for a foreign company, a foreign government, or a foreign governmental agency/organization; A political asylee; A part of the U.S. government, or A corporation, business, organization, or group that is incorporated in the United States under U.S. law.
A foreign person is any person who is not a lawful permanent resident of the US and includes foreign governments and organizations.
What can Teledyne offer YOU?
A Competitive Salary & Benefits Package to include:
- Excellent Health, Dental, Vision
- Paid Vacation Time
- Paid Sick Time
- Life Insurance Benefits
- Paid Holidays
- 401(k) Eligibility
- Employee Stock Purchase Plan
- Educational Tuition Reimbursement
- Employee Fun Events throughout the year
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
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