Company Overview: CDK Global is a leading provider of integrated information technology and digital marketing solutions to the automotive retail industry. Our innovative solutions help car dealerships and manufacturers to increase productivity, improve customer experience, and drive revenue growth.

Job Description: We are looking for a Customer Success Manager to join our team. The successful candidate will be responsible for developing and maintaining strong relationships with our customers, ensuring that they receive the maximum value from our products and services.

Responsibilities:

• Build and maintain strong relationships with our customers

• Identify and anticipate customer needs and provide solutions to address them

• Ensure that customers are using our products and services effectively

• Conduct regular check-ins with customers to assess satisfaction and identify areas for improvement

• Collaborate with internal teams to address customer concerns and issues

• Work with sales teams to identify opportunities for upselling and cross-selling

• Develop and maintain customer success metrics and reports

• Conduct training sessions for customers to educate them on our products and services

Qualifications:

• Bachelor's degree in business, marketing, or a related field

• 3+ years of experience in a customer success or account management role

• Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills

• Ability to work independently and in a team environment

• Knowledge of the automotive industry is a plus

• Proficient in Microsoft Office and customer relationship management (CRM) software

CDK Global is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are passionate about customer success and want to join a dynamic and innovative team, we encourage you to apply for this position.

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.