At Synack, we create technology that unleashes the best cybersecurity talent to secure our digital world.

Headquartered in Silicon Valley, we protect leading global organizations by reducing companies' security risk and increasing their resistance to cyber attack. How do we do this? By utilizing the world's best and most trusted team of ethical hackers who test through our powerful and controlled platform to deliver real security without compromise.

Backed by top-tier venture capital firms including Kleiner Perkins Caufield & Byers, Microsoft, and Google Ventures, Synack's mission is to leverage global security talent coupled with advanced technology to help enterprises discover security vulnerabilities before they become business problems. Discover the possibilities at Synack!

As a Federal Customer Success Manager, you will be the owner of clients' needs and ensure annual renewals. You will develop customer relationships that promote retention and loyalty, working closely with key stakeholders to ensure they are satisfied with the services they receive as you proactively resolve customer issues.

Sounds interesting? Keep reading...

Here's what you'll do

• Be the Synack advocate and expert in aligning Synack solutions with client needs
• Foster and manage a strategic relationship with the client to guarantee renewals and opportunities for future growth
• Own the full relationship of supported clients and manage towards those renewal goals to ensure you hit assigned quota
• Perform technical scoping of projects to ensure it aligns with defined project plans and track milestones required for execution

Here's what you'll need

• 5+ years experience with the U.S. Federal Government
• A customer first mindset
• Account management experience with ability to identify cross-selling and up-selling opportunities within portfolio
• Proven ability to partner with and influence C-Level Executives
• Strong communication skills for collaboration with tactical clients and management teams
• A strong bias for action - a problem solver with leadership skills
• Broad cyber security experience a plus
• Previous experience supporting a book multiple clients
• Knowledge of Salesforce and GainSight a plus
• Strong preference will be given to candidates in the DC Metro Area

Ready to join us?

Synack is committed to embracing diversity. Our people are our strength. Each addition to our team is an opportunity to grow and diversify our ideas, experiences, and viewpoints. We strive to be inclusive of Race, Ethnicity, Religion, Sex, LGBTQ+, Veterans, Disabilities, and Age. Synack welcomes you!

As a candidate, Synack cares about your privacy. Please view our candidate privacy policy here.

$150,000 - $200,000 Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position may also include equity, and benefits.

For more details about our benefits, please see here. Then for the Employer code, enter: synack