clarksqn.com

Customer Success Manager Job at Maid Central

Maid Central Remote

Job Information

  • Date Posted
    2025-09-03
  • Location
    Remote
  • Job Title
    Customer Success Manager
  • Gender
    Both

MaidCentral is a cloud-based field service solution for the residential cleaning industry. The solution caters to cleaning businesses looking to scale their operations and increase profitability. MaidCentral is an all-in-one solution designed to help small businesses achieve greater success: integrating all the various tools they need to run their business into one Enterprise Resource Planning tool. Scheduling, Dispatch, Payroll, Marketing, Sales, Process Management, Efficiency and Productivity Tools, Quality Management, Reporting, and much more.

MaidCentral is an advanced software tool that cleaning business owners invest in to solve the challenges they face to grow and create success. We are a fast-growing company with a culture of excellence and achievement. We have 30+ years of sustained success in the home cleaning industry and are experts in our field.

We are experiencing rapid growth and want to build a best-in-class team. If you have similar goals and want to solve big problems, be an integral part of a team, and be part of a fast-growing and fast-moving software company in the SAAS vertical, we would love to meet you.

RESPONSIBILITIES

  • Develop the trusted advisor role in building genuine relationships to broaden full feature utilization across various customer skillset levels.
  • Advocate customer needs/issues cross-departmentally from entry-level support personal to the developers.
  • Educate the customers in reaching ongoing success that helps them meet their critical goals or other KPIs when using Maid Central.
  • Diverse in nature, primary duties include customer engagement, onboarding, satisfaction, and education.
  • Remote collaboration with the internal team, operating during EST business hours.
  • Participate in virtual and onsite industry-related events throughout the year.

QUALIFICATIONS

  • (3) or more years of experience in a related field or SaaS solution.
  • Recent experience in working with small to medium businesses; extra points awarded to those that have worked in or around home services.
  • Excellent documentation and communicative skillsets are vital to your success.
  • Technically inclined, web-savvy, and expert-level computer use is necessary.
  • The most qualified candidate is analytical, detail-oriented and, process-driven.
  • Real-time remote collaboration and team engagement is the differentiator.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use
  • Prior experience in a technical Customer Success capacity or equivalent is necessary, with history driving customer satisfaction, adoption, and retention.

BENEFITS

  • Start-up culture backed by 30+ years of experience – for those looking to work hard and develop in a rewarding career with growth opportunities.
  • Remote work environment.
  • Company matching 401k plan.
  • Performance-based compensation and incentive programs.
  • Benefits plan including PTO and medical.
CORE VALUES
1. Growth Mindset - We are looking for people that appreciate a challenge. We are focused on incremental improvement of both ourselves and the product. Creating a better future is our ultimate driver.
2. Candid Communication - We don’t sugarcoat anything, and you’ll never wonder where we stand: we’re direct, honest, and candid for the greater good. We’re each other's toughest critics - but we’re also each other’s biggest fans and loudest supporters. Feedback is fast and furious, always focused on creating the best outcome for our partners.
3. Achievement Focussed - We don't just like to talk about things. We get things done. We are doers, and we care about results. We think critically and then put that into action to solve problems big and small for our team and for our partners.
4. Customer Driven - We are obsessed with our mission to create a platform that elevates the home cleaning industry. Our mission is to help our partner companies create happier customers, better jobs for their employees, and more success and profits that they can reinvest and grow. We are driven to give our partners the tools, data, and support they need to thrive in every facet of their business.
5. Play The Long Game - We are committed to building a world-class product in support of our partners and our industry. We don't take shortcuts, and we don't let short-term wins distract us from our long-term vision. We are process-driven. We build repeatable and scalable systems that help us deliver consistently delightful results.



Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Top Jobs

Related Jobs