Executive Personnel Group is looking for a Customer Success Manager for a Commercial Flooring Company. If interested please submit a resume and contact Chris at 919-358-0104.

Job Title: Customer Success Manager

North Carolina Territories (Durham/Wake/Orange Counties)

Culture : Our client is a family first company that prides itself on getting the project done at the highest quality possible. We deliver a wow outcome without interrupting our partners day to day business.

What you will be doing: CSM-

● Develop and manage partner relationships in order to boost satisfaction, increase adoption, and ensure retention.

● Establish a strategic/trusted advisor relationship with the customer through product expertise, customer service, and consultative skills, to drive continued value of clients products and services.

● Attain account growth goals, matching additional products or services with appropriate customers, educating customers on all offered products and services.

● Keep accurate records of all partner information and communication in CRM system.

● Participate in team campaigns, following up with targeted customers to reach goals.

● Create individual campaigns, targeting partners based off specific metrics tracked in the CRM system.

● Communicate between our partners and the Ops team, document customer requests appropriately.

● Represent the Company and team at industry conferences, meet with customers and prospective customers in person to discuss the Company and products, gather feedback.

● Generate referral leads for the Sales team through partner networks and relationship building Core Characteristics:

● Advocate for our partners ● Integrity - being honest and having strong moral principles

● Passion for our client and successful outcomes for our partners

● Accountability to yourself, customer outcome and our client

● Expertise in SaniGLAZE Processes and Resinous Coatings

Extra Points:

● Able to handle a fast-paced high-stress environment with compressed deadlines.

● Able to exercise independent judgment and decision making to manage multiple customers, sales staff and/or projects with attention to detail.

● Effective communication and comprehension skills, both verbal and written

● Demonstrate strong organizational skills, be detailed oriented

● Interact with internal and external personnel at all position levels and including affiliated companies.

Compensation Program :

● Salary

● Commission/Incentive Programs available after 90 days of employment

● Computer and company software

● Vehicle / Allowance

● Cell Phone / Allowance

● PTO -Available

● Retirement Plan available after 90 days

● Paid Holidays

● Pay 50 % of Health Insurance up to $500 per month after 90 days of employment

Job Type: Full-time

Pay: $65,000.00 - $72,000.00 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 3 years (Preferred)
• Commercial Flooring: 2 years (Preferred)
• SaniGLAZE: 2 years (Preferred)
• B2B sales: 3 years (Preferred)

Work Location: On the road

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