Crowdbotics is on a mission to democratize the software development process by providing entrepreneurs, product managers, and technical teams with the tools to build applications with zero to minimal coding. Embedded in our DNA are the following beliefs and values:

• open systems empower our customers to build future-proof businesses on our platform.
• open architectures enable customers to leverage the “best-of-breed” technologies for their business and our platform should support and embrace them.
• machine-generated code is just a means to an end. It needs to coexist with human-written code, and be readable by humans in order to be truly useful.
• customers stay on our platform because of the openness, flexibility, and value that our platform offers, and not because they are locked into our platform through inaccessible code.
• talent is global and we will strive to make it accessible to our customers with minimal effort. We are looking for like-minded people who believe in our mission, and share our vision of a world where anyone can build software - at scale.

As a Customer Success Manager manager, you will be responsible for overall client experience with Crowdbotics and the products and services it provides. You will work closely with clients in identifying, understanding, and meeting their specific needs and pain points. Success in this role will be demonstrated by improved client retention and satisfaction while growing new business opportunities with existing clients.

Responsibilities:

• Seeks opportunities to upsell products and services to existing accounts.
• Nurtures working relationships with clients throughout the project cycle.
• Tracks client's processes and provides prompt assistance when needed.
• Designs and executes solutions tailored to client needs.
• Leads and handles complex accounts.
• Ensures compliance with company policies and follows ethical standards.
• Manages client expectations and ensures delivery of client requests.
• Help guide and lead the outstanding balances on invoices.

Requirements:

• Minimum of 2 years experience in sales, customer service, project management, and consulting.
• Excellent interpersonal skills (written and verbal).
• Detail and goal-oriented.
• Proven critical thinking and problem solving skills.

Bonus Attributes:

• Project management certification desired (e.g. CSM, APM).
• Bachelor's degree in Business, Management, or any related field; MBA a plus.
• Remote work experience (especially in a Slack-forward or other chat-based workspace).
• Web Development or CS background (especially, Django, React, React Native, Bootstrap).
• Previous experience selling or supporting mobile or web app development services.
• Understanding of the competitive landscape and adjacent solutions for building web and mobile apps including development agencies, freelancer platforms, template marketplaces, and app builder apps.
• You have built an app with the Crowdbotics App Builder. (https://www.crowdbotics.com/app-builder)