DESCRIPTION OF WORK

DEPARTMENT: Business Services, City of Rocky Mount

JOB SUMMARY: Under assigned supervision, performs varied and responsible data management, research, and administrative support functions; manages data collection and consolidation for a variety of projects and office initiatives; prepares and maintains a variety of qualitative and quantitative manual and automated records and reports related to assigned activities; effectively uses information system and software systems related to department programs; assists with special projects and a variety of administrative support tasks as needed.

***THIS IS AN INTERNAL POSTING FOR CURRENT CITY OF ROCKY MOUNT EMPLOYEES ONLY***

JOB REQUIREMENTS

• Develop and update various reports for tracking and reporting CIS data.
• Conducts in-depth research to identify changes that affect billing charges, notify billing workgroup to initiate necessary checks to correct billing problems/charges, and verifies completed checks are accurate based upon established criteria.
• Assists with the analysis, design, documentation, testing of various utility billing processes within CIS.
• Assists in researching and analyzing CIS Data to determine the best course of action to maintain clean and properly formatted records.
• Assists users with procedural or minor process discrepancies.
• Build and train on the development of CIS Filters.
• Utilizes multiple internal billing systems, assessor records and maps to verify ownership and parcel data, and GIS reports and aerial photography to describe current and previous parcel information as it relates to parcel size, boundaries, and impervious areas.
• Performing data quality/ assurance checks and data remediation in addition to maintaining and monitoring aged arrears, adherence to SGS, MGS, LGS policy driven rates for services.
• Locate and define new process improvement opportunities between BSC and other departments.
• Perform duties as point of contact for Business and Collections Services relative to CIS Advanced Support Tickets.
• Assists in the development and review of training materials relevant to assigned area of data collection and business process reviews.
• Perform the task of Quality Assurance and Quality Control through filters to assure various CS processes are maintained properly.
• Ensure effective understanding of terminology, practices, and procedures of assigned office.
• Record-keeping and filing techniques for qualitative and quantitative data.
• Business correspondence and qualitative and quantitative report writing, editing, and proofreading.
• Telephone techniques and etiquette. Oral and written communication skills.
• Interpersonal skills using tact, patience, and courtesy.
• Operation of a computer and assigned software, including a variety of data management software programs.
• Establishes and maintains open communication with all internal and external customers including co-workers, vendors, residents, and other City employees.
• Mathematic calculations, including budgeting techniques.
• Applicable state and federal laws, rules, local government policies, and regulations

MINIMUM QUALIFICATIONS

Education and Experience:

Any combination equivalent to: Associate's degree in statistics, organizational development, or a related field and five years increasingly responsible experience in data collection and management. Experience with information systems, or experience working with large quantities of complex and varied data is preferred.

KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS

Ability to:

• Work with large amounts of complex and varying utility data and data sets and maintain a variety of records, logs, and files.
• Gather, organize, verify, input, reconcile and review data efficiently and with accuracy and organize data in a meaningful and logical manner.
• Extrapolate from large quantities of complex data to prepare a variety of qualitative reports.
• Recognize and report on important data trends and discrepancies in data.
• Recommend improvements in data collection and management based on analysis of data.
• Utilize a computer to input data, maintain automated records and generate reports.
• Perform varied and responsible administrative support duties as assigned.
• Compose correspondence and written materials independently or from oral instructions.
• Assure smooth and efficient completion of tasks.
• Learn, apply, and explain laws, codes, rules, regulations, policies, and procedures relevant to the position.
• Type or input data at an acceptable rate of speed.
• Answer telephones and greet the public courteously.
• Complete work with frequent interruptions.
• Establish and maintain cooperative and effective working relationships with others.
• Meet schedules and timelines.
• Work independently with little direction.
• Communicate effectively both orally and in writing.
• Add, subtract, multiply, and divide with speed and accuracy.
• Operate standard office equipment including a desktop computer, copier, fax machine, printer, and other peripheral equipment related to telecommunications and network servers.
• Effectively use word processing, database, presentation, and spreadsheet software programs

SUPERVISORY CONTROLS: The Field Service Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES: Guidelines include City administrative policy; City personnel policy; OSHA regulations; DOT rules; utility meter specifications; and FCC guidelines. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY: The work consists of related technical and customer service duties. Strict regulations, high work volume, irate customers, and other difficulties associated with the involuntary interruption of utilities and collection of unpaid debts contribute to the complexity of the work.

SCOPE AND EFFECT: The purpose of this position is to provide services for utility customers. Success in this position results in accurate and timely provision of field services.

PERSONAL CONTACTS: Contacts are typically with other City personnel, customers, and members of the general public.

PURPOSE OF CONTACTS: Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS: Hearing and speaking to exchange information in person or on the telephone. Dexterity of hands and fingers to operate a computer keyboard. Seeing to read a variety of materials. Sitting or standing for extended periods of time. Bending the waist, kneeling, or crouching to file and retrieve materials.

WORK ENVIRONMENT: Office environment. Constant interruptions.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None.

Agency

City of Rocky Mount

Address

331 S. Franklin Street

Rocky Mount, North Carolina, 27802

Phone

(252) 972-1186

Website

http://www.rockymountnc.gov