Customer Service Supervisor(Full Time) Vegas

Venum is a leading Martial Arts & combat sports brand, designed for the professional athlete, amateur competitor, and hardcore fans worldwide.Since the establishment of the brand in 2006, our passion for Martial Arts combined with our technical expertise has allowed us to create innovative training equipment and lifestyle apparel.Venum products are widely recognized as the best training equipment in the industry. We have offices around the globe: Paris (France), L.A. (USA), and Hong Kong (Asia).

As we continue to expand, we are looking for passionate, talented professionals to join the Venum Team in the U.S. We're in need of a Customer Service Supervisor.

Job Duties and Requirements :

• Supervise a customer service team of 7 persons
• Contact Person of BPO
• Analyze & improve Customer Service Performance
• Create /Improve service processes
• Process RMA / Refunds
• Reply to level 2 escalations of team members
• Replying and resolving issues through phone, email, live chat, Amazon and Paypal
• Process RMAsInvoicing Orders
• Working with a team of 10+
• General administrative tasks
• Helping Will Call walk-in customers
• Experiences in customer service are required
• Experience working in a warehouse environment Bilingual in Spanish is a plus
• Effective English communication and writing skills
• Detail Oriented
• PC literate with knowledge of Word/PowerPoint/Excel/Magento/UPS Worldship/STAMPS.com/ShipStation a plus.
• Good telephone and email etiquette
• Good problem-solving skills
• Ability to multitask
• Minimum one-year related experience Other duties may be assigned.

Paid holidays and many perks! Please email your resume. Please specify in subject Customer Service Position. No phone calls or walk-ins, please.

Job Type: Full-time

Benefits:

• Paid time off

Job Tasks:

• Supervise Customer service activity
• Improve CS Performance
• Create/improve service processes
• BPO contact person
• Answering customer questions
• Troubleshooting and solving problems of escalation

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Schedule:

• Monday to Friday
• Day shift
• 8 hour shift

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment
• Autonomous/Independent -- enjoys working with little direction

Job Type: Full-time

Pay: $14.00 per hour

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• call center: 1 year (Preferred)
• customer service: 1 year (Preferred)
• relevant: 1 year (Preferred)

Work Location: In person

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