Customer Service Supervisor Job at Bob's Red Mill Natural Foods, Inc.
Overview:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Purpose: To inspire joy with wholesome foods.
Position Overview: The Customer Service Supervisor assists the Director of Marketing in leading and motivating the customer service team. The position oversees the team in their daily tasks, fields questions, and provides support when needed. Responsibilities:
Supervisory Responsibilities:
Knowledge, Skills, and Abilities:
Preferred Skills:
Physical Demands:
Work Environment:
Job Title: Customer Service Supervisor
Department: Customer Service
Location:Remote - Must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, Michigan, Minnesota, North Carolina, New Hampshire, New York, Oregon, Texas, or Washington.
Schedule: Monday - Friday
Wage: $30.07 - $36.75 per hour, depending on experience
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Purpose: To inspire joy with wholesome foods.
Values: Respect, Teamwork, Accountability, Determination
Position Overview: The Customer Service Supervisor assists the Director of Marketing in leading and motivating the customer service team. The position oversees the team in their daily tasks, fields questions, and provides support when needed.
Essential Job Functions:
- Serves as primary support person for the customer service team, helping to train new team members, field questions, research complex situations, and bring issues and proposed solutions to the Director of Marketing.
- Serves as a subject matter expert for both customers and the team with in-depth knowledge of products and processes.
- Assists Director of Marketing in mentoring and developing customer service specialists and nurtures an environment where they can excel through encouragement and empowerment.
- Reviews work done by the team to ensure accuracy and seeks opportunities to create efficiencies through process improvements.
- Assists the Director of Marketing with developing procedures, policies, and standards.
- Helps to maintain an effective workflow amongst the team with consideration of priorities.
- Provides coverage and added support for the team during absences or busy periods.
- Builds, presents, and analyzes metrics to demonstrate successes and opportunities.
- Conducts performance reviews with Customer Service team members.
- Responsible for reviewing and approving Customer Service team member’s time cards.
- Complies with all company policies and procedures and operates all equipment in a safe and food-safe manner.
- Complies with Bob’s Red Mill food safety policies and procedures including adherence to FDA regulations and Good Manufacturing Practices (GMPs).
- Performs other duties and tasks as assigned.
Supervisory Responsibilities:
This position has primary oversight over the Customer Service team. This position reports to the Director of Marketing.
Knowledge, Skills, and Abilities:
Extensive customer service experience- Proven ability to handle escalated situations with grace and patience
- Functional understanding of the department within organization and ability to work cross-functionally
- Demonstrates Respect, Teamwork, Accountability, and Determination.
- Ability to work in an environment where exposure to potential food allergens is or may be present.
Experience and Education:
- Bachelor’s degree or equivalent experience
- 4+ years of Customer Service experience
Preferred Skills:
- Experience in consumer-facing customer service for CPG food brand.
- Previous experience supervising other employees.
Physical Demands:
- Prolonged periods sitting at a desk and working on a computer.
- Ability to stand for up to 4 hours.
- Must be able to lift 25 pounds at a time.
Work Environment:
- The primary work environment for this position is within the office setting. There are no adverse conditions associated with this position.
- Employees may be exposed to common food allergens.
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