Position Location: Houston, Texas, USA

We are currently recruiting for Customer Service Specialist, entry-level and experienced work in our Houston, TX office. This position reports to the Customer Service Manager. This position offer flexible working hours to include one extra day off a month - called a 19/30.

Purpose of Job

Manage customer orders and make product delivery commitments with customer service excellence. You will actively participate to improve process efficiencies and performance. Interact with sales, plant warehouses, forwarders, logistics, treasury, supply chain, operations, Planning and Optimization, accounting and SHE personnel as needed to provide customer’s on-time, in-spec delivery of product, documentation and service.

Key Accountabilities

• Manage domestic and international orders from order to cash; ensuring accurate and timely processing of orders in SAP, accurate posting of shipments when applicable as well as invoice accuracy
• Establish and maintain contact with customers. Respond to incoming customer inquiries on order specifics and assist with general information (list price quotes, new products, product availability, etc.)
• Utilize proactive and/or reactive approach to prevent, correct and inform customers on events that could result in non-conformances
• Maintain current information on Customer Master Data in SAP and complete customer files for historical documentation
• Maintain a daily desk routine including the monitoring of reports to ensure orders are clean and have deliveries, shipments are on time and invoices are generated
• Manage and reconcile inventory at various locations as needed
• Provide data to other functional areas as needed (order information, inventory levels, customer historical data, transit times, freight costs, etc.)
• Obtain freight quotes and review freight bills when received to confirm accuracy
• Support month-end closing process
• Work with credit, sales and customers on the collection of delinquent invoices
• Provide backup coverage for other CSS desks, occasionally includes afterhours or weekends but not often
• Comply with the Quality Management System requirements
• Manage complex accounts (Key, Consignment, monthly billing, consolidated billing, etc.)
• Develop and work to implement ideas targeted to streamline existing processes
• Future opportunities to mentor, train new and existing team members

Formal Education

• Bachelor’s Degree or non-degreed candidates must have equivalent to 3 years of related customer service and logistics experience in oil & gas or chemical industry

Required Personal and Professional Skills

• Professional communication, attention to detail, ability to multi-task and organizational skills
• Build relationships with customers and promote good customer relations
• Ability to interact professionally with a wide variety of disciplines (i.e. Manufacturing, R&D, P&O, Supply Chain, Accounting, etc.)
• Good software skills (Word, Excel, Outlook, etc.)
• A good understanding of all the functions in the SAP SD module preferred
• Knowledge of international shipping preferred
• Fluent in both English and Spanish preferred

Sasol is a global integrated chemicals and energy company with a 70-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally.

When you join Team Sasol, you are joining a company that puts people at the center of everything we do. Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.

Sasol is committed to promoting better, healthier lives for you and your family. Below is an overview of our benefits and compensation programs: • Medical, including prescription drug benefits, Dental, and Vision (start day one of employment with no waiting period) • Retirement Pension Plan • Savings and Investment plan (401k) with eligible company match • Paid vacation and holidays • Disability benefits • Other special programs, i.e., EAP (employee assistance program), wellness, pet benefits, caregiver support benefit, Aflac, Legal Guard, and many others • Comprehensive compensation program

Sasol (USA) Corporation is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity, pregnancy, national origin, disability or protected veteran status, as well as any other characteristic protected by applicable law, regulation or local ordinance.

Sasol treats work-authorized job applicants equally in recruiting and hiring without regard to their citizenship status or national origin unless required by law, regulation, executive order, government contract, or determination by the Attorney General. Please note Sasol will not sponsor, obtain, and/or petition for temporary visa status (for example, E, F-1, H-1, H-2, L, B, J, or TN) for candidates for this position and/or personnel hired for this position.

We are not accepting unsolicited resumes from third-party recruitment agencies, therefore we will not a pay a fee for resumes submitted