Job Title: Customer Service Science Specialist (Life Science Team) (remote)

Location: Remote

Hours: M-F 930-6 pm, flexible

Compensation: $22-$24/hr

****This is a temp to hire opportunity, with intention to hire on****

The Life Science Customer Care Specialist will be a key member of an interactive technical service team that acts as the front line of communications between customers and our technical service specialists. This Customer Care team is focused on providing
best-in-class customer support via telephone, email, and internet. The candidate will field basic technical inquiries on MilliporeSigma's products and navigating more advanced technical inquiries to the appropriate specialist within the organization. Our customer base includes Pharmaceutical and Biotech companies, Universities, Hospitals and Government agencies.

Education: Bachelor’s Degree in Chemistry, Biochemistry, or other Life Science discipline, 2+ years of lab experience OR 3+ years of experience in a customer-facing role

Experience and Skillset:

- Needs to know basic knowledge of science background to help the customers’ needs

-Must be proficient in navigating 4 of more platforms/dashboards at a time

-Company's database is trainable. Looking for strong customer service experience

- Proficient in Microsoft Office, especially Microsoft Excel, Microsoft Teams
- Experience with Oracle, Lotus, SAP, ERP systems is preferred.
- Skills needed: Strong critical thinking, problem solving ability, ability to multitask, detail oriented, able to work well on a team, self starter, reliability, well organized, excellent time management
- Phone scripts are not provided. Must be able to speak and interact with customers accordingly.

**Must have strong Wi-Fi connection remotely**

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Excel: 2 years (Preferred)
• Customer relationship management: 1 year (Preferred)
• Customer support: 1 year (Preferred)
• Scientific research: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Cell biology: 1 year (Preferred)

Work Location: Remote

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