Customer Service Representatve I Job at Sensient Technologies
Job Summary
(We are growing!!)
The Sensient Customer Service Representative (Customer Operation Coordinator) is an important link to the success and satisfaction of our customers. In this role, you are an essential component in the smooth transfer of information between the company, sales teams, supply chain and customers. If your interests include attention to detail, customer support and sound business knowledge, come share your passion with Sensient!
Main Objectives:
Problem Solver - Work with account managers, product managers, sales administrative staff as well as shipping, production and lab to resolve discrepancies/missing information.
Accuracy - Accurately and efficiently process customer transactions such as orders, quotes, debits, credits or returns. Must become knowledgeable quickly of customer pricing, order flow, product data and shipping procedures.
Customer Focused - Respond to Customer Inquiries; investigate and gather all pertinent information and enter into Salesforce within 24 hours of receipt, assist in determining root cause and corrective actions. Follow up with Customer and Account Manager as needed.
Essential Duties and Responsibilities:
Promptly answer incoming telephone calls in strict compliance with department supervisor's expectations; answers phone calls by the second ring, strive towards keeping phone service level at 95% with zero abandoned calls.
Resolve routine customer issues and requests, communicate with account managers and customer service manager regarding any special situations.
Review production and shipping schedules to determine impact on customers expected deliveries.
Perform a variety of customer transactions such as; order entry, processing, follow-up, and contract review.
Work directly with the customer’s buyer.
Provide accurate information regarding availability of in-stock items.
Run and monitor daily open order report. Communicate with planners and shipping personnel to ensure on time deliveries. Advise customers of delays if needed.
Monitor scheduled shipment dates and track order shipments directly with carriers to ensure timely delivery and expedite as needed.
Set up and maintain customer files.
Review customer contract details, ensure accuracy as applied to orders.
Process return authorizations.
Constantly seek improved ways to service internal and external customers.
As a dynamic and diversified global leader, we offer an excellent salary and comprehensive benefits package. For more information, visit our website at http://www.sensient.com .
Equal Opportunity Employer
#LI-BW1
Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
(We are growing!!)
The Sensient Customer Service Representative (Customer Operation Coordinator) is an important link to the success and satisfaction of our customers. In this role, you are an essential component in the smooth transfer of information between the company, sales teams, supply chain and customers. If your interests include attention to detail, customer support and sound business knowledge, come share your passion with Sensient!
Main Objectives:
Problem Solver - Work with account managers, product managers, sales administrative staff as well as shipping, production and lab to resolve discrepancies/missing information.
Accuracy - Accurately and efficiently process customer transactions such as orders, quotes, debits, credits or returns. Must become knowledgeable quickly of customer pricing, order flow, product data and shipping procedures.
Customer Focused - Respond to Customer Inquiries; investigate and gather all pertinent information and enter into Salesforce within 24 hours of receipt, assist in determining root cause and corrective actions. Follow up with Customer and Account Manager as needed.
Essential Duties and Responsibilities:
Promptly answer incoming telephone calls in strict compliance with department supervisor's expectations; answers phone calls by the second ring, strive towards keeping phone service level at 95% with zero abandoned calls.
Resolve routine customer issues and requests, communicate with account managers and customer service manager regarding any special situations.
Review production and shipping schedules to determine impact on customers expected deliveries.
Perform a variety of customer transactions such as; order entry, processing, follow-up, and contract review.
Work directly with the customer’s buyer.
Provide accurate information regarding availability of in-stock items.
Run and monitor daily open order report. Communicate with planners and shipping personnel to ensure on time deliveries. Advise customers of delays if needed.
Monitor scheduled shipment dates and track order shipments directly with carriers to ensure timely delivery and expedite as needed.
Set up and maintain customer files.
Review customer contract details, ensure accuracy as applied to orders.
Process return authorizations.
Constantly seek improved ways to service internal and external customers.
As a dynamic and diversified global leader, we offer an excellent salary and comprehensive benefits package. For more information, visit our website at http://www.sensient.com .
Equal Opportunity Employer
#LI-BW1
Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.