Customer Service Representatives Job at Jiffy Lube/CISA Lubes USA
Part-time only weekends Saturday 8am-4pm and Sundays 9am-5pm, and occasionally fill in for vacations.
Seeking a customer service representative and call center agent for our Jiffy Lube locations in NC and SC.
Job duties include but are not limited to:
Providing excellent customer service to customers
Answering phone calls for 21 locations
Inform the customers about our services, locations of stores, or concerns they may have
Record customer complaints and forward to appropriate supervisors and stores
If unable to answer a question or concern, or if they need to speak to an individual, forwarding the call the the appropriate store or department
Recording calls and submitting spreadsheet to appropriate supervisor(s) with call information
Maintaining Jiffy Lube's excellent customer service reputation and building a positive rapport with callers.
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