Customer Service Representative/Scheduler Job at Kettle Moraine Heating & Air Conditioning, LLC

Kettle Moraine Heating & Air Conditioning, LLC Delafield, WI 53018

Respect, Balance, Believe

To excel in this role, you will have excellent communication skills and a positive attitude. Previous experience in customer service or as a brand ambassador or similar role is not required but is a plus.

Sales/Lead Assistance Responsibilities :

  • Familiarizing yourself with the company’s mission, vision, and goals.
  • Educating customers about our company.
  • Building rapport with customers and management.
  • Contacting customers to schedule appointments.
  • Taking inbound calls to assist customers with their heating/ac needs
  • Brainstorming ideas and participating in training and workshops.
  • Miscellaneous duties as assigned.
  • Maintaining a positive image of the brand at all times
  • Representing the company at trade shows and events.

Requirements :

  • Prior experience in a customer service environment.
  • Excellent verbal and written communication skills.
  • Friendly, approachable, and outgoing personality.
  • Adaptable with the ability to prioritize tasks.
  • Able to use computer & other office technology
  • Multi-tasking & Fast Paced skills a must.
  • Ability to travel locally.
  • Ability to lift/carry up to 50lbs.

Work Remotely

  • No

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

COVID-19 considerations:
Sanitized work stations, masks optional (at this time), separated work stations

Work Location: In person




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