Customer Service Representative/Scheduler Job at Kettle Moraine Heating & Air Conditioning, LLC
Kettle Moraine Heating & Air Conditioning, LLC Delafield, WI 53018
Respect, Balance, Believe
To excel in this role, you will have excellent communication skills and a positive attitude. Previous experience in customer service or as a brand ambassador or similar role is not required but is a plus.
Sales/Lead Assistance Responsibilities :
- Familiarizing yourself with the company’s mission, vision, and goals.
- Educating customers about our company.
- Building rapport with customers and management.
- Contacting customers to schedule appointments.
- Taking inbound calls to assist customers with their heating/ac needs
- Brainstorming ideas and participating in training and workshops.
- Miscellaneous duties as assigned.
- Maintaining a positive image of the brand at all times
- Representing the company at trade shows and events.
Requirements :
- Prior experience in a customer service environment.
- Excellent verbal and written communication skills.
- Friendly, approachable, and outgoing personality.
- Adaptable with the ability to prioritize tasks.
- Able to use computer & other office technology
- Multi-tasking & Fast Paced skills a must.
- Ability to travel locally.
- Ability to lift/carry up to 50lbs.
Work Remotely
- No
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
COVID-19 considerations:
Sanitized work stations, masks optional (at this time), separated work stations
Work Location: In person
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