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CUSTOMER SERVICE REPRESENTATIVE -

Here at Webhelp and we are looking for great people to join our team, just like you! In this role, you will support one of the world's top furniture retailers as a Customer Service agent. It is not just a job; it is an experience for home furnishings, with plenty of growth opportunities and excellent benefits. You will help customers navigate their concerns with friendly conversation and solution-oriented thinking. May require advanced problem-solving skills and involve cross-selling and or up-selling other financial products. Typically requires 1 to 3 years of customer services experience.

WHAT YOU BRING:

• You are a people person and can strike up a conversation easily
• You can juggle multiple priorities while keeping a smile on your face
• Comfortable with crossing selling products and suggestions to meet the customers’ needs
• You have fantastic attention to detail and are consistent in your approach
• You love customers and are confident in communicating with them in a polite and friendly manner High-stress tolerance - thrives in a high-pressure environment

WHAT YOU’LL BE DOING:

• Resolve existing customers' cases in a courteous and timely manner while providing all necessary information, options, and acceptable solutions.
• Demonstrate good judgment towards complex situations by negotiating and making decisions when is needed.
• Build relationships with customers; understand their product needs so you can promote the value-added products that our retailer has to offer and identify additional opportunities for the customer
• Make sure that all customers' inquiries are efficiently and adequately handled by arranging returns, exchanges, refunds, and other services
• Partner with affiliated service providers to resolve customers' cases.
• Provide customers with a forum to express their concerns and react in a professional and empathetic manner.
• Ensure a seamless customer service experience by adequately documenting the customers' issues, discussions, and negotiations.
• Use available resources to educate yourself on products, services, and customer interaction techniques.
• Support the team with any additional duties as required.

WHAT YOU’LL NEED:

• High School diploma or GED required
• One year of customer service experience required
• One year of cross-selling and or up-selling products
• Six months of call-center experience is a plus
• Six months of experience working remotely/from home
• Six months of work experience in a fast-paced, high-volume sales or customer service environment required
• Proficiency with computer software, including Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent verbal and written communication skills
• Separate office area free from distraction and noise for an 8-hour workday
• High-Speed Internet (25mbps download min.)
• About Webhelp:
• Webhelp is a global outsourcing organization building and supporting sales, service, and technical support teams for the world's leading technology companies. We employ over nine thousand specialists worldwide, providing a professional work environment and support for career development.

EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.