Nipomo Dog & Cat Hospital is a long-standing, well-respected, full-service veterinary hospital. We are extremely proud that we have continued to offer exceptional veterinary care in these challenging times. We will continue to see our patients and clients while making every effort to keep our staff and our community as safe as possible.

At NDCH, we are absolutely passionate about animal care, and we are currently seeking a full-time (30+ hrs) Customer Service Representative to support our veterinary team. Candidates for the position must be extremely comfortable working with the public in a customer service position and must be comfortable interacting directly with pets. Please note: all NDCH staff members are team-players who can multi-task while also maintaining close attention to details in a fast-paced work environment. The work we do is exciting, challenging and extremely rewarding.

As a full-service general veterinary hospital we offer much more than regular wellness examinations and vaccines--we regularly perform surgeries and have top-notch medical diagnostic equipment such as digital standard and dental X-ray, ultrasound, and an in-house lab and pharmacy.

If you are an animal lover, enjoy working with people and are looking to join a practice which has a growing and diverse patient and client base, our hospital may be ideal for you. This is an opportunity for expanding your skills and working with a team who is committed to the highest quality of veterinary medicine.

Some Duties and Responsibilities:

The Client Service Representative plays a key role in the hospital's success. While this position does not have any clinical duties, the C.S.R will work hand-in-hand with veterinarians, the technical support team, and hospital managers.

The C.S.R is the pivot around which the hospital operates, and general duties include the following:

• Greeting visitors, answering telephones, and guiding clients through the curbside service process.
• Scheduling and confirming appointments.
• Presenting and explaining fees, including processing payments.
• Assisting clients with obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general and non-medical pet care (i.e., heartworm prevention, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is always neat and clean.

While experience in the veterinary field is preferable, we are willing to train enthusiastic candidates ready to step into the veterinary world for the first time. Our management team is compassionate and dedicated to providing support for the whole team, and we are looking for candidates who will contribute to our friendly, professional environment and help us to provide the excellent pet care and customer service we are known for.

**Applicants MUST submit a cover letter to be considered.**

**Please also include availability**

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All employees and clients are required to wear a mask. Curbside pick up available.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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