As Customer Service Representative for Pro Farmer, you will actively manage the creation, implementation, and management of customer engagement, loyalty, and retention strategies that play a critical role in the growth and increasing profitability.

This is a hybrid position, with occasional on-site work required at our headquarters office in Lenexa, KS.

Responsibilities

• Manage all customer service communications: calls, emails, service issues, account questions, cancellations, working with the appropriate department to solve the issue and/or updates the customer record in database.
• Review renewal reports and implement plans for increasing renewal rates across a mix of paid subscription services.
• In-office vendor management
• Supply ordering/management
• Assist with events
• Identify at-risk subscribers and proactively re-engage them.
• Product deliverability reporting & management

Qualifications:

• Proficiency in Microsoft Excel
• Experience solving customer issues
• Ability to analyze customer data and implement action plans.
• Strong communication skills – most customer engagement will occur over phone or email.
• Experience with email software a plus
• Knowledge of agriculture industry a plus

About Pro Farmer:

Professional Farmers of America (Pro Farmer), based in Cedar Falls, Iowa, since 1973, publishes the nation’s largest news and market advisory newsletter, Pro Farmer. The company also publishes daily market advisory digital services, LandOwner newsletter, mobile market services, and a marketing educational series. The organization is also known for its seminars and live events including the Pro Farmer Midwest Crop Tour. Pro Farmer is a division of Farm Journal Media. Learn more at: www.profarmer.com.

Job Type: Full-time

Pay: $36,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Lenexa, KS 66215

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