Design your Future…Build your Career!
We are currently seeking Customer Service Representatives with excellent problem solving skills to join our Call Center. This is an amazing career opportunity with potential for advancement as we continue to grow. You will be empowered to assist customers with product questions, rescheduling deliveries, and resolving warranty issues; as well as providing support to our delivery drivers and sales associates.

We offer the ability to work a schedule that including evenings, weekends, and some holidays. Our call center is open from 7am to 10pm, 7 days a week. Customer Service Representatives will be scheduled Full-time including evenings, weekends and holidays. 40 hrs./5 days a week (possible 4 days/week schedule based on availability after completing training). Overtime available based on business needs. Bilingual (English/Spanish/Creole) speaking abilities are definitely a plus.

What we are looking for….
If you have experience working in a call center environment, or a customer focused role to assist customers and employees alike to ensure the best-in-class customer service then we want to speak with you!

Are you?

• A friendly person?
• Do you like to resolve issues?
• Do you enjoy helping others?
• Do you embrace change?
• Are you a creative thinker?
• Do you have a commitment to customers?

If so, apply today!What you’ll love about this job…

With over 50 years of experience, and several CITY Furniture and Ashely Home Store showrooms and distribution center throughout Florida, CITY Furniture continues to be recognized as one of the best furniture companies in South Florida and in the top 30 nationwide. Joining CITY Furniture means you are joining a great family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates.

Benefits:

• Fun and exciting environment with the ability to learn and grow
• Promote-from-within culture with A LOT of opportunities to advance your career
• Competitive compensation plan with a starting rate of $15.50 per hour, plus bonuses. Overtime available.
• Paid training for 5-7 weeks which consists of computer based and on-the-job training of products, systems, policies and procedures
• Tuition reimbursement
• Comprehensive health insurance plan, including medical, dental, life insurance, disability, vision, and more
• Paid vacation, holidays, and sick days
• Free onsite health and wellness clinic
• Onsite cafeteria
• Associate Discount Program
• Recognition and reward programs
• And MUCH more...

Job Requirements:

• Strong written and verbal communication Skills
• Computer Skills
• Negotiation Skills
• Time Management Skills
• Multi-Tasking
• Team Player
• High School Diploma or equivalent

Job Type: Full-time

Pay: $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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