Job Summary: The customer service representative in the personal lines inbound department provides insurance service support to clients and producers. We are looking for a dedicated customer service representative who has their property and casualty license to support the needs of the business. This is a fully remote role.

Essential Job functions:

• Deliver quality customer service by answering inbound calls from clients and/or we insure producers for all personal lines insurance policies including (but not limited to) answering policy questions, endorsement changes, cancellation requests, policy payments/billing questions, providing requested documentation
• Diagnose customer requests at a foundational level, provide solutions and use a structured thought process to achieve results while balancing customers needs with company/carrier guidelines
• effectively service all types of personal lines policies including auto, home/renters, umbrella, flood, recreational vehicles, etc..
• Ability to navigate multiple carrier platforms in an independent insurance environment (working with over 100 carrier partnerships) and determine carrier guidelines/procedures to accurately process or communicate servicing needs
• Make outbound calls to complete customer or carrier insurance requests
• Demonstrate accuracy in processing client modifications based on data given
• Manage call metrics which include (but not limited to) call quality, average handle time, availability, hold times, as set by department standards
• Prioritizes and manages workflow to ensure efficient, timely, and accurate process of transactions while adhering to the standard operating procedures
• Accurately document all transactions

Additional responsibilities (marginal job functions):

• Cooperate purposefully in coaching conversations, side-by-side observations, and goal setting to meet individual and department standards
• Attend regular process/refresher trainings, team trainings and meetings as requested
• Participate in individual development programs and required developmental action plans
• Assist in additional projects as requested
• Identify process changes to improve quality or efficiencies
• Knowledge, skills, abilities (KSA)

Required:

• Must obtain a Property and Casualty insurance license within 90 days of employment (company will facilitate)
• Minimum of 3 years customer service experience
• Minimum of 2 years call center experience answering a high volume of calls adhering to call center metrics
• Must demonstrate excellent customer service skills, the ability to manage a volume of calls, and effectively troubleshoot difficult calls/situations
• Effectively communicate both orally and in written form. This includes the ability to clearly articulate, interpret and summarize information to present to a customer
• Ability to multi-task (effectively processing tasks in-between calls, ability to talk and type simultaneously)
• Ability to type at least 45 words per minute (WPM)
• Excellent attention to detail
• Ability to work independently and with a remote working team
• Experience working with Microsoft products including outlook and excel

Preferred:

• Associates degree
• Valid Property and Casualty Insurance license
• Experience working within personal lines insurance industry and in an inbound call center environment
• Experience working in an independent agency environment including navigating multiple carrier platforms, rating systems, and management systems
• This role is fully remote

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center

Ability to commute/relocate:

• Austin, TX 78705: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have property and casualty insurance license?

Work Location: Hybrid remote in Austin, TX 78705

Please Note :
clarksqn.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksqn.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.