Customer Service Representative - Front Desk Job at Windcrest Animal Hospital
All front office skills, managing multiple phone lines, greeting clients, check-in & outs, moving patients through the hospital. This is the first experience clients have with our hospital and all CSR’s work as the face of the practice.
Requirements
We are searching for candidates who are highly motivated, enthusiastic, have great people skills and enjoy making our clients and their pet’s day. We will train you in the skills required; however, prior customer service experience is required. Your specific duties as a Customer Service Representative will include:
- Evening/Night shift – 4 pm to midnight
- Scheduling appointments for wellness visits and a variety or other veterinary services
- Reading scripted information from the computer screen to clients
- Answering client questions about products and services
- Entering data into the computer and updating client account accurately
- Occasionally transferring calls to the appropriate supervisor
- Checking clients in and out for appointments
- Upkeep of the retail department
- Basic cash handling
- Call Center
- Front Desk
Can you make a difference in a client’s experience with us? If you are that one shining star, then YES YOU CAN and we want you!
If you would like to join our team, please email resume to: lgarvine@windcrestanimal.com or mail resume to Lisa Garvine, Windcrest Animal Hospital, 3705 Lancaster Pike, Wilmington, DE 19805. No phone calls please. Generous salary and comprehensive benefit package. Weekends and evenings are required. Basic knowledge of computer skills, ability to multi task, previous outbound call experience. Background screening required. 1-2 years of customer service required. Three professional references required.
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