Customer Service Representative (East Coast) Job at Get Covered Inc.
The Job:
The ideal candidate will be the point-person on all communications regarding support inquiries, whether through phone, email or chat. You will assist with providing customers knowledge about the registration process as well as any relevant product data.
Essential Duties and Responsibilities:
Give clear answers to any interested and signed insurance customers via phone, email or chat
Give clear answers along to agents via phone, email, or chat
Follow up on any pending support tickets
Transfer any specific insurance-related product questions to our carrier partners
Escalate any technical issues to Get Covered’s team
Manage any cancellation and dispute requests
Assist customers with policy changes
Review new policy purchases for within our audit program
Keep detailed records of support tasks that need done and tasks that have been completed
Assist with the claims process
Perform other work-related duties as assigned
Minimum Qualifications (Knowledge, Skills and Abilities):
Previous service experience in a customer service environment preferred but not required
Prior experience within the SaaS industry is a plus but not required
Prior experience within the Insurance industry is a plus but not required
Excellent verbal and written communication skills along with attention to detail
Basic computer skills and proficiency with Microsoft Office Suite (Word, Excel PowerPoint, etc.) required
Have excellent time management skills
Have excellent problem solving skills
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