About Us:

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Overview:

As a Customer Support Agent, you will delight our customers with a seamless and pleasant experience. As such, the ideal candidate needs to not only understand the principles of customer service excellence but also be able to deliver the Coinme promise of great customer care at every encounter.

Primary Responsibilities:

• Excellent interpersonal skills, with the ability to communicate and present complex issues clearly and correctly to both internal stakeholders and external customers
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
• Patient and emotionally mature/intelligent
• Experience with supporting customers via phone, chat or email/cases
• Organized and detail oriented
• Highly responsive in a fast-paced environment
• A positive, team-first attitude
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
• Demonstrated customer support excellence
• Passion for people and providing them with delightful customer support experience
• Passion for technology and the opportunity to provide the world with an easy-to-use and secure digital currency
• Metrics-driven and possesses a passion to measure and improve
• Experience with the technologies we use, including but not limited to, Google suite of applications, Slack, Salesforce and Microsoft Office suite

Qualifications:

• Bachelor's degree or a minimum of 1 year of customer service/support experience in a technology environment

Preferred Requirements:

• SaaS or Fintech support experience
• Knowledge of Bitcoin and other cryptocurrencies
• Military experience a plus!
• Cryptocurrency compliance and security protocols

Work Environment:As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such it is our goal to keep our employees safe during these uncertain times.

Job Type: Full-time

Pay: $13.50 per hour

Benefits:

• Health insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Evening shift

Work setting:

• Hybrid remote
• Remote

Work Location: Hybrid remote in San Juan, PR 00907

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