Looking to make the final career-move decision?

Sunset Heating and Air is looking for a Customer Service Representative in Portland.

Why join THIS team:

• Medical, Prescription, Dental, Vision
• Disability & Term Life Insurance
• Matching 401k benefits
• On-going training & development, & growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

Responsibilities:

· Answer, direct, support, and resolve incoming calls with customers and service techs - NO COLD CALLING!

· Schedule, review, and confirm incoming appointments for service, repair, plumbing, sales, etc.

· Track customer interactions and transactions using organized, effective, and concise documentation within the customer database

· Schedule and dispatch field team members to qualified jobs

Qualifications:

· Excellent phone skills

· HIGH proficiency in typing skills and attention to detail

· Exceptional interpersonal and communication skills

· Ability to juggle multiple tasks in a fast-paced work environment

· Able to navigate multiple applications and systems while on the phone with customers, entering data and completing all required entries prior to finishing the call

· Any type of construction/dispatch computer system software is also helpful. Service Titan a MAJOR PLUS!

Who WE are:

We have proudly been serving Portland and surrounding counties with a local operational feel with large business stability and opportunities.

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match.

We are an equal opportunity employer.

We hire you to retire you

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Portland, OR 97239: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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