Customer Service Representative

About the Company:

Sir Speedy Whittier is a diverse digital printing, marketing services and wide format visual graphics company located in Whittier, CA. Having been in business under the same ownership for 43 years, Sir Speedy Whittier is the highest volume location in the National Sir Speedy franchise network. Our customers are top-level businesses that trust us to be dependable, delivering their printing, marketing and signage projects on time and as quoted. They expect us to manage their projects with attention to detail and frequent communication regarding the status of the project. Our customers expect us to work with them rather than for them. The successful applicant will be comfortable working in a fast paced environment and be more than competent with different computer programs.

We offer strong employee benefits, including fully paid health insurance, profit sharing, vacations and holidays.

Our customer service department is the hub between the clients, sales staff, production staff and company leadership. It must maintain a high level of support to a number of different departments.

Job Requirements:

· Excellent and concise written and verbal skills.

· Highly developed organizational skills

· Good people skills to build solid relationships with co-workers and clients

· Positive attitude and outlook

· The skills to plan, organize and manage required job responsibilities

· Self-starter, able to work independently at times and within a team

· An ability to follow jobs and identify problematic issues

· Ability to work under tight deadlines and changing time tables

· Confidence to find solutions to job issues and make suggestions to implement change

· Proactive approach to problem-solving

· Eagerness to embrace the training, coaching and supervision necessary to excel at this position

Job Responsibilities:

• Being first point of customer service contact via telephone, email and in-store customer visits
• Making copies, sending FAX’s and executing general front counter customer requests via e-mail, telephone & in store customer visits
• Performing daily order processing for assigned customers
• Taking quote/order requests for printing projects via e-mail, telephone & in person
• With assistance of Customer Service Supervisor, interpreting customer requests and providing solutions to problems as they arise
• Working with Customer Service Supervisor to ensure that projects are finished on time
• Creating quote and work order documents per company guidelines in the required time standards of output
• Performing invoicing process and all other required record keeping functions per company guidelines
• Utilizing Printers Plan, File Exchange, Send A File, SSW Intranet, InterlinkOne, MyDocs and other company resources per company guidelines.
• Making use of all necessary machines required to perform the CSR duties
• Working with outside vendors per company policy as required to perform quote and work order creation
• Supporting sales team by establishing and cultivating client relationships
• Working with Customer Service Supervisor to assist in attaining department objectives.

Job Skills & Qualifications:

· High School Diploma

· 2 or more years in a customer service setting or department in the graphic arts industry - digital print and large format (signage) production preferred

· Proficiency in standard business computer applications, such as: Microsoft Word, Excel and PowerPoint

· Experience with Printer's Plan (or like) print estimating software a big plus

Job Type: Full-time

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Whittier, CA 90602: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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