Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods that specialize in the micro-production of luxury eyewear for a clientele of discerning tastes.

With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, all of which cleverly reference and beautifully reconfigure the striking individuals, artistic movements and world events of previous centuries. All JMM eyewear is ethically sourced and produced with the utmost respect for the environment and the wellbeing of industry partners.

We are looking for our next customer service representative to join our team. You’re motivated, enthusiastic and you thrive in providing stellar customer service experience to clients. You love to help and you solve problems with a positive attitude.

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  Manage large amounts of incoming calls and emails
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication with customers and team members
• Provide accurate, valid and complete information by using the right methods/tools
• With a positive attitude handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Coordinate and follow-up order fulfillment and deliveries with customers and team members
• Identify and assess customer needs to constantly improve satisfaction
• Take the extra mile to engage customers
• Perform other duties as assigned

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  1-3 years of customer service in luxury field is preferred
• Customer-centric
• Go-getter with a positive attitude
• Very responsive, problem solver, enthusiastic and benevolent
• Strong attention to details
• High energy and personable
• Work with a sense of urgency and able to follow through
• Experience working in NetSuite
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong verbal and written communication skills, interpersonal skills, and presentation skills required
• Ability to function in a fast-paced environment.
• Bachelor’s Degree preferred