ESSENTIAL JOB FUNCTIONS: *

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Perform patient check-in: verify insurance, including eligibility; verify and/or update patient demographic information at every visit; ensure appropriate patient paperwork and surveys are distributed; collect patient payment as indicated; and ensure office scheduling policies are maintained.
• Perform patient check-out: accurately calculate, collect, post and reconcile all patient payments; provide patients with follow-up appointments as necessary; follow up on incomplete information with appropriate provider; follow up with written directives from clinicians and patients; and provide patient information.
• Answer telephone calls: screen calls, take messages, provide patients with pre-appointment information and/or education appropriate to the nature of the call, provide information to assist patients and clinical personnel.
• Sort and deliver mail, faxes, medical records and other correspondence; photocopy and fax documents and maintain an adequate supply of all patient forms and documents as needed.
• May perform patient confirmation calls.
• May document and schedule x-rays, lab procedures and in-house referrals. Provide patient with proper documentation of date, time and any necessary preparations for scheduled tests and referrals.
• May assist with scanning and filing charts and clinicians’ reports within NextGen.
• Perform all expected job functions at a high level and in a timely manner.
• Perform other duties as assigned.

STAFF EXPECTATIONS:

• Support and show gratitude to all coworkers.
• Agree to ask for help when needed and ask questions to learn; be willing to grow in your role and position at GPH.
• Be part of the solution.
• Believe and participate in change and be willing to engage in improvement process.
• Model effective teamwork and collaborative communication.
• Provide respectful feedback (in a private setting) when encountering conflicts; ask for help from supervisor as needed.
• Understand and value that everyone’s role is important and contributes to the whole organization.
• Be willing to learn, cross train, and share knowledge.
• Model positivity.
• Understand body language matters.
• Forgive and learn from failure.
• Agree to be flexible and adapt to organizational changes.
• Be mindful of challenges and burdens other colleagues may be facing and be kind.
• Honor and appreciate all forms of diversity.