Position: Customer Service Associate
Location: Sturtevant Wisconsin Corporate Office - 103101 Enterprise Way, Sturtevant, WI 53177

Summary
The Customer Service Associate handles receiving,
investigating and responding to all customer inquiries via telephone or email
professionally and helpfully.

Essential Functions

• Answer inbound telephone requests (or email as directed) for assisting with service, product knowledge, and other related inquiries from customers
• Perform outbound calls (Vendors, Service Providers, Grand Appliance & TV stores) as a follow-up to serve the customer needs
• Maintain positive demeanor with internal/external customers and
• Assist in resolving various issues or concerns, including prescreening and scheduling service calls
• Research service history
• Approve return authorizations, issue credits for damage and refunds for canceled orders
• Keep workspace neat, organized, and free of debris
• Complete all job assignments efficiently and effectively

Requirements:

• Must be detail-oriented, organized, and proactive.
• Excellent communication skills, including grammar, voice, and diction.
• Excellent customer service skills (friendly, courteous, and helpful).
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Basic computer and keyboard skills; MS Office knowledge is a plus.
• Ability to work in a fast-paced, high-stress environment.
• Must be highly reliable and have excellent time management skills.
• Ability to stay calm when customers are stressed or upset.

Competencies

• Customer Service
• Conflict Management
• Problem Solving
• Sense of Urgency

Job Type:

• Full-time

Compensation:

• $17.00-$20.00

Benefits:

• Medical, Dental, vision
• Life and AD&D Insurance
• Short and Long-Term Disability Income Insurance
• 401(k) retirement plan with employer-matched contributions
• Paid Holidays, PTO, and more.

About the company:
Grand Appliance & TV is a family-owned retailer established 90 years ago, with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an integral part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment.

• Grand Appliance & TV is an equal opportunity employer.*

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Evening shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Education:

• Associate (Preferred)

Work Location: One location

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