ARC is looking for a Full-time Customer Service Representative with a strong background in printing to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.

Description:

We are seeking candidates with an interest in Customer Service. The Customer Service Rep works directly with the Sales and Operations teams by coordinating and processing orders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employees, according to customers’ requirements.

These are the exciting things that you get to do:

• Greet customers
• Manage communication with print request.
• Monitoring orders, quoting, outsourcing of many kinds of print requests.
• Will work with management on new initiatives/programs as they arise.
• Process in-person, phone, electronic, and hard copy work orders
• Provide information to customers regarding products, processes (software/hardware), and production turnaround times
• Take service and supply requests from customers via phone, email or MPS portal.
• Process these requests through Fleet Manager.
• Dispatching service requests to technicians/remote support.
• Process supply requests and submit the orders to purchasing.
• Maintain Fleet Manager so that information is current.
• Attention to detail is the key to success.
• Strong customer service skills Participate in ongoing ARC and other training to update technical skills and knowledge
• Perform other tasks, duties, or functions as directed

These are the attributes we are looking for:

• High School diploma or equivalent
• 1-3 years of related administrative, customer service focused experience
• Ability to lift up to 25 lbs. periodically
• Professional, business-level written and oral communication skills including interpersonal skills that yield positive results
• Proficient problem solving and conflict resolution skills that yield positive results
• Proficient experience with Microsoft Office tools including Word, Excel, Outlook, and PowerPoint

This is What We Offer:

• Excellent Company Reputation because we consistently receive 5-star customer reviews
• Excellent Company support and resources
• Competitive compensation
• Comprehensive Employee benefits that include full medical, dental, vision, and life insurance as well as a 401-K Plan with company matching
• A management team that supports you and want to see you be successful
• Culture of caring for our employees
• Excellent opportunity to learn all about the Managed Print Service industry working with the largest commercial digital printing company in the country

We have Great Cultural Fit:

We are one team, one company. We are blessed with an outstanding culture and maintaining this is something very important to all of us. The right candidate can succeed in a team environment.

ARC Document Solutions, LLC (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

ARC offers comprehensive benefits that include Medical, Dental, Vision, and Life Insurance benefits, a 401-K Plan that includes company matching, and an Employee Stock Purchase Plan that allows you to purchase our stock on the NYSE at 15% below market. We also offer PTO and paid holidays. We have a culture of caring for our employees.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to jobs@e-arc.com and use the words “Accommodation Request” in your subject line.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.