Canteen
Position Title: Customer Service Manager - Middletown, PA
Reports To: Operations Manager
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our_ growth._ Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.* Click *here_ to view the step-by-step instructions to refer a friend to this position._
Job Summary
The Customer Service Manager will provide customer service as well as financial, administrative, and clerical support to our Middletown location. The goal is to keep the department running in an efficient and profitable manner, and to meet company's expectations. The Customer Service Manager will also complete payments and control expenses by receiving payments, plus processing, verifying and reconciling invoices, and highlight the day-to-day management of all payment cycle activities in a timely and efficient manner.
Responsibilities

• Supervise operations in the customer service department.
• Improve customer service experience, by creating effective customer service procedures, policies, and standards.
• Take ownership of customers issues and follow problems through to resolution in a timely manner.
• Keep accurate records and document customer service actions and discussions.
• Maintain an orderly workflow according to priorities.
• Develop customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Maintain accurate records and documenting all customer service activities and discussions.
• Process outgoing payments in compliance with financial policies and procedures.
• Perform day to day financial transactions, including verifying, classifying, and recording accounts payable data.
• Ensure that all bills and payments are accounted for and properly posted.
• Verify and investigate discrepancies, if any, by reconciling vendor accounts and monthly vendor statements.
• Facilitate payment of invoices due by sending bill reminders and contacting clients.
• Understand expense accounts and cost centers, compliance issues around accounts payable processes (W-9, sales tax, etc.)

Requirements and skills:

• Experience in providing customer service support
• Hands-on experience with spreadsheets and data entry
• Ability to calculate, post and manage accounting figures and financial records
• Ability to think strategically and to lead
• Solid understanding of basic bookkeeping and accounting payable principles
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Degree in Business Administration, Finance, or Accounting

Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)*
Canteen maintains a drug-free workplace.
*Associates a Canteen **are offered many fantastic benefits.*
*

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID: 1175893*
Canteen
Jacinda Moore

• Location: MG Foods PA, Middletown, PA 17057*

*

Location: MG Foods PA, Middletown, PA 17057

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: In person

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