Our Vision: "Setting the standard for excellence on every project."

Renewal by Andersen® careers offer unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance and commitment. If these values are important to you too, we want you on our team!

We are a nation-wide leader in premium window and door replacement that offers its employees a chance to work in a growing industry with opportunities to grow and advance within the company.

Check Out This Video To See Who We Are! https://vimeo.com/543689842/eac87297f0

Summary

The Signature Service Manager is an integral part of our office’s operations team and company mission to provide homeowners with a world-class experience. The Signature Service Representatives not only processes all paperwork pertaining to their contract, permit, and homeowner’s association, but they also assist with scheduling appointments throughout the project, while maintaining constant, and diligent communication with our homeowners. The Signature Service Manager will establish expectations for Team Members to strive for, as well as provide leadership and guidance.

What You'll Get:

• Health, Dental, Vison, Lift Insurance, 401K
• Paid Time Off & Paid Holidays
• Monday - Friday Schedule
• Opportunities for Professional Growth and Advancement
• An Award-Winning Work Environment – Awarded Top 10 Best Place to Work 2 Years in a Row

What You'll Be Doing:

• Provide support and motivation to the team for the flow of day-to-day operations by facilitating opportunities for a world-class experience.
• Provide and enforce department objectives, work schedules, policies, and procedures.
• Create and distribute reports to the team to monitor progress on key department metrics.
• Monitor the appearance, standards, and performance conducted by the Signature Service Team with an emphasis on training and teamwork.
• Provide weekly updates to the Internal Operations Manager on Signature Service Team goals.
• Hire and train new team members.
• Respond to customer service issues in a timely manner.
• Attend Management meetings as directed.
• Provide excellent customer service support to homeowners from the point of Sale through Completion.
• Perform general office duties, answer telephone, determine nature of business for visitors, direct individuals to appropriate staff, facilitate resolutions, confirm scheduled visits, and supply information where knowledge of the overall operation is necessary.
• Maintain accurate record keeping of documents and communication regarding remodeling projects.

What You'll Need:

• High school diploma or general education degree (GED)
• 2-3 years of computer experience
• 3 years of customer service experience required.
• Management experience required.
• Construction experience preferred.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Tampa, FL 33619: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Management: 2 years (Required)
• Construction Industry: 1 year (Required)

Work Location: In person

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