PingWind is seeking a qualified Customer Service Manager to support our Human Capital Service Center (HCSC) Contract.

Responsibilities

The Customer Service Manager will establish policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Ensure that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Align customer service activities and initiatives to support and enhance the objectives of the organization. The Customer Service Manager will manage a departmental sub-function within a broader departmental function. Create functional strategies and specific objectives for the subfunction and develop budgets, policies, and procedures to support the functional infrastructure. This Director will possess a deep knowledge of the managed sub-function and solid knowledge of the overall departmental function.

• Bachelor’s degree or its equivalent
• 5+ years of managerial experience
• Previous customer service experience

Preferred Qualifications

• Previous help desk experience
• Experience with ServiceNow
• Excellent written and oral communications skills
• Ability to facilitate meetings and report to top management officials
• Able to work independently and in teams
• Able to provide world-class customer service
• Ability to operate in high-stress environments

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and Northern Virginia. www.PingWind.com

Our benefits include:

• Paid Federal Holidays
• Robust Health & Dental Insurance Options
• 401k with matching
• Paid vacation and sick leave
• Continuing education assistance
• Short Term / Long Term Disability & Life Insurance
• Employee Assistance Program through Sun Life Financial EAP Guidance Resources

Veterans are encouraged to apply

Please be advised that during the interview, you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you.

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.